Account Manager

2 weeks ago

Calgary, Alberta, Canada Chatterson Full time

Chatterson is on the hunt for an Account Manager to join our team. Based in Calgary, Alberta, we are a full-service marketing agency with a niche focus on Canada's real estate building & development industry.

Are you a masterful client communicator? Is your confidence contagious, and your organizational skills the envy of others? Is your ability to traverse complex relationships effortless?

If this sounds like you, keep reading.

A Day in the Life:

Shift gears fast:
Juggle priorities across multiple clients, seamlessly swapping one brand "hat" for another. Stay organized, adapt your communication style to each client, read between the lines, and respond with the right mix of tact and clarity.

Check the pulse:
Manage your active projects in our PM platform, adjusting priorities as client needs change, and make sure teams involved in the project have everything they need to succeed.

Own the room:
Lead weekly, bi‑weekly or ad-hoc client meetings (virtual or in‑person) to present project updates, digital marketing reports, and fresh thinking.

Spot the gap:
Identify untapped opportunities with your clients and collaborate with the Account Director to propose new solutions.

Stay aligned:
Work closely with the Creative Director to keep deliverables on brand and aligned with the brief.

Measure the win:
Tie every tactic back to clear KPIs and refine plans based on real‑time performance.

What You Bring

Experience

  • 2–3 years in account management or client comms at a marketing or PR agency.

Skills

  • Strong writer and proofreader.
  • Confident presenter; able to lead meetings, defend rationale, and problem‑solve on the fly.
  • Confident in reading between the lines to understand the "ask behind the ask."
  • Proven ability to juggle multiple priorities, delegate smartly, and keep projects moving.
  • Fluent in linking strategic choices to measurable outcomes ("Here's what success looks like and how we'll prove it").

Attitude

  • Growth‑oriented and energized by change, you raise the bar; you don't hug it.
  • Creative problem‑solver who tackles challenges head‑on and knows when to pull in backup.
  • Strategic thinker who can translate vision into actionable, prioritized plans.
  • Ready to thrive in an agency that's scaling quickly and reshaping itself along the way.

Culture

  • You live by our core values—commitment, collaboration, compassion, and confidence—and bring that spirit to every interaction.

Why Chatterson

  • A collaborative team that values candid conversations, constant learning, and a bit of fun along the way.
  • A chance to shape the real estate landscape in Alberta and beyond.
  • Hybrid workplace: Mon–Thu in our studio, Friday from wherever you do your best work.
  • A prime, downtown office location featuring on-site amenities such as a gym and a tenant lounge.
  • Steps from Stephen Avenue, a perfect location for lunch-time errands, shopping and (literally) all the food possibilities one could ask for.

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