Coordinator, CRM Management

At Alto, we are actively contributing to the transformation of Canada's future with our high-speed train project connecting Quebec City and Toronto. With the support of the Government of Canada, this innovative project aims to improve the quality of life of our citizens, strengthen ties between communities and stimulate economic growth.

Would you like to take on a stimulating, high-impact challenge? We are looking for a Coordinator, CRM Management.

The role

The ideal candidate will be responsible for supporting the management of the stakeholder engagement platform (Borealis), including ensuring data quality used to inform and document our stakeholder relations. Reporting to the Manager, Market and Data Intelligence, the Coordinator will be responsible for supporting the analysis of existing data, identifying data quality problems and making appropriate modifications. This person will need to be able to work in a changing environment, show initiative, discernment and confidentiality. A keen eye, meticulousness and analytical skills are essential qualities.

The responsibilities

System Management and data quality

• Daily monitoring of system performance and support in identifying suboptimal operation.
• Identify data inconsistencies, duplicates, gaps and human errors to ensure accuracy.
• Correct anomalies, remove duplicates and reconcile data sources to maintain a clean and reliable database.
• Apply established nomenclature and operational standards to ensure data consistency.
• Verify data consistency and integrity, identifying problems that could compromise future data quality.
• Document data cleansing processes to ensure transparency and reproducibility of actions taken, while limiting future errors or anomalies.

Training and support

• Provide individual or group training to employees and consortium users to ensure optimal use of the system.
• Provide technical support to employees and consortium users and help them resolve system-related issues.
• Collaborate with internal and external stakeholders to ensure that stakeholder engagement efforts are aligned with Alto's goals and objectives.
• Support opportunities for continuous improvement of stakeholder engagement efforts.
• Assist the team in the production of reports and dashboards.
• Participate in the development of best practice documentation for data entry.

The requirements

• Undergraduate degree in a relevant field such as Business, Information Science, or Data Analytics. A graduate degree in these fields would be an asset.
• Minimum 2 years of experience in data analysis. Experience with Stakeholder Engagement would be an asset.
• Proficiency in Client Relationship Management (CRM) platforms, experience with Borealis Stakeholder Engagement System would be an asset.
• Proficiency of data analysis tools and techniques.
• Experience in data management.
• Strong analytical, problem-solving skills and ability to identify trends.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Bilingualism in English and French (spoken and written), Level BBB or equivalent.

If you are a self-motivated individual with a passion for stakeholder engagement and data analytics, we encourage you to apply for this exciting opportunity to join our team.

Why join our innovative team?

• Basic paid group insurance for you and your family: medical, dental, life, disability, etc.
• Access to wellness and health accounts to support your lifestyle.
• Flex-Alto account of $500 to encourage a healthier approach and a more sustainable mode of transportation.
• A retirement plan and savings options (RRSP and TFSA).
• Vacations based on experience, available upon hiring.
• An incentive compensation program.
• Flexible hybrid work mode.
• A work environment that encourages initiative, innovation, and forward-thinking solutions.
• A unique opportunity to shape the future of transportation in Canada.

We work to create high-performance, diversified teams

At Alto, we believe in the power of diverse teams. We aspire to provide an inclusive and equitable work environment where everyone can develop and flourish. Alto offers equal employment opportunities to all and invites qualified individuals, regardless of their identity, origin or situation, to apply.

Please let us know if you need any adjustments during the recruitment process. We will do our utmost to provide you with a fair and pleasant experience, while keeping any adjustments confidential.

Please note that we will communicate only with those candidates whose applications are selected for further consideration.

To find out more about the entire project, visit Alto - Home.