Bilingual HR Generalist

Bilingual HR Generalist - Contract

MCAP at a Glance

Joining
MCAP means you will be a part of our diverse workforce of highly talented
individuals who are recognized for their expertise and success At MCAP, your
professional expertise, commitment to teamwork and passion for service
excellence are recognized and rewarded with competitive total rewards offering,
a career with continuous learning and development (formal & informal
training), and exciting opportunities in a dynamic, entrepreneurial
environment.

The Role

The Human Resources Advisor is responsible for working closely with members of the HR Team and the HR Leadership team to deliver HR solutions in order to build and sustain a high performance culture and engaged workforce.  This position builds strong relationships with client groups and drives business results by championing people programs and executing on a variety of HR initiatives and programs to support business objectives and results.

This role will work in collaboration with the HR management team to successfully implement the HR strategy and deliver customer service within the organization.

The overall scope of this role includes: Business partnership, workforce & talent planning, change management, employee relations, performance management, and HR governance. 

Business Partnership

• Develop effective, collaborative relationships and networking with all internal and external clients.
• In collaboration with the HRBP leader, actively reach out to business leaders and managers and work with them to identify opportunities and provide solutions for HR program and practice improvement.
• Coach business leaders and managers on HR and people management practices.
• Promote and educate business leaders on Talent Management tools and solutions (i.e. learning, performance management, IDP's, succession)
• Assist managers in all areas of Human Resources as required (e.g. talent acquisition, employee relations, disability management, employee exits etc.)
• Promote and maintain the utmost integrity and highest caliber of customer service to all employees, managers and clients to ensure needs are being met.
• Respond to general questions on policies, procedures and programs to ensure correct interpretation and understanding.
• In collaboration with the HRBP leader, assist managers to lead and facilitate change. Evaluate and support the impact of any proposed changes on employees, and manage change to minimize disruption to the business.
• Deliver manager specific orientation i.e. compensation plans, performance management and processes.

Talent Acquisition

• Collaborate with Talent Acquisition to ensure high Hiring Manager and Candidate satisfaction
• Collaborate with Talent Acquisition to promote talent processes and procedures, ensuring managers and employees are receiving information and support required (e.g., offer letters, onboarding processes)
• When required, assist the Hiring Manager in onsite interviews to effectively identify skills, experience and potential, and make recommendations

Employee Relations

• Advise and investigate (when applicable) appropriate resolutions to employee relations issues to ensure appropriate MCAP policies and processes are being followed (e.g. Performance management, performance improvement plans, conflict resolution, terminations).
• Coach and train managers on policies and processes to ensure that appropriate steps are taken in accordance with legislative requirements.
• In collaboration with the HRBP leader, conduct workplace investigations (including Workplace Violence, Harassment & Discrimination, and Health & Safety) and report findings to HR Management team.
• Coach and advise business units on staff engagement and team effectiveness.
• Assist with post termination legal claims.
• Conduct exit interviews with all departing employees.
• Escalation point of contact for HR Associates/Specialists for complex employee relations, performance management and termination matters.
• Support junior HR staff with complex disability management claims.

Performance Management

• Work as part of the team, ensuring that managers and employees receive support with all aspects of performance management.
• Support the annual Performance Management and Individual Development process within the guidelines of the program.
• Coach and advise managers and employees on individual development plans.
• Mentor and counsel staff/managers to ensure that best practice is observed both in terms of appropriate legislation and the company's policies.
• Coach managers and provide resources to assist employees with career management discussions.

HR Governance

• Support the development, and maintenance of human resources policies, procedures and manuals to ensure compliance to all relevant HR legislation.
• Support the development and maintenance of employee awareness training (i.e. AODA, Workplace Harassment) and annual Workplace Violence Risk Assessment.
• In collaboration with the HRBP leader, support the annual review of the Code of Business Conduct training and record keeping.
• In collaboration with the HRBP leader, support and maintain HR Audit framework; ensuring all controls are being adhered to; audit HR operations to ensure compliance with appropriate recording, record keeping and processes.
• Support and maintain HR's Business Continuity and Pandemic response plans.    
• Partner with Facilities to ensure Health and Safety program is compliant.

Business Unit Initiatives and Assigned Projects

• Collaborate and support the HRBP Leader on projects and strategic HR initiatives as required.
• Lead projects and initiatives as assigned.
• Collaborate and support HRBP Leader in implementing workforce changes.
• Other duties as assigned, including assistance with HR team projects.

HR Reporting and Analysis

• Prepare standard reports from HRIS to support the needs of various business units.
• Document HR processes and procedures for audit and compliance purposes (as required).

Compensation & Benefits

• Supports compensation and benefit related initiatives, such as coordination of the annual salary and incentive review (e.g. employee information review, distribution of Total Rewards Statement) and employee education on benefits.
• Assist with creating and maintaining role profiles and applicable job evaluations for positions in the Lines of Business,
• Support managers in setting objectives for their staff.

Mentor/Coach Junior HR Staff

• Mentor/coach HR Associates and/or HR Specialist on day to day HR work (processes, employee relations, legislation, business partnership, etc.)
• Establish and maintain an effective system of communication throughout the business unit.
• Ensure a continuous improvement culture is established and encouraged.

What You Bring To The Team 

• Minimum 3-4 years of progressive human resources experience.
• French is required for this role.
• Demonstrated strong knowledge of relevant legislation (i.e. Employment Standards Act, Human Rights Act, Health and Safety regulations, etc.)
• Demonstrated experience with employee relations – proven ability to work independently on employee related concerns such as performance management, disciplinary action and conflict resolution
• Relevant experience working with Line of Business leaders and Senior Managers.
• Demonstrated HR experience in a multi-business unit environment.
• Strong interpersonal skills and the ability to interface with all levels within the organization and external parties.
• Excellent skills in MS Office and an understanding of HRIS systems.
• Excellent verbal and written communication skills with all levels of the organization.
• Proven diplomacy, tact, decision making and negotiation skills.
• Ability to multi-task in a fast paced environment
• Strong interpersonal skills and the ability to interface with all levels within the organization.
• Build and foster relationships
• Ability to pull resources together to meet deadlines.
• Ability to work effectively in a diverse work group. 
• Confidence in influencing and interacting with line of business leaders.
• Excellent problem-solving and conflict resolution skills
• Excellent planning and project management skills
• Carries out duties with integrity and takes responsibility for actions
• University Degree
• Working towards / obtained CHRL designation is an asset

If this sounds like you and you are looking to be a part of one of Canada's largest independent mortgage finance companies, then we want to hear from you

Be A Part Of Something Great

MCAP
is Canada's largest independent Mortgage
Finance company with
over $150 billion in assets under management providing mortgage solutions for
residential and commercial properties. For over 35 years,
MCAP originates, trades, securitizes and services mortgages in offices across
Canada. MCAP originates residential mortgages exclusively through the mortgage
broker channel as we believe that a professional mortgage broker is a
consumer's best option and MCAP actively promotes the services of mortgage
brokers across the country. MCAP is also a leader in the Canadian residential
construction lending market with over 25 years in the business. Our teams of
dedicated professionals serve a variety of developer, construction and lender
clients across Canada.

Position #: req2122

Employment Status: Contract Full Time

Location: Toronto; Ontario

Number Of Openings: 1

Department: Human Resources

Internal Job Title: HR Advisor 

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position.  It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.