Customer Service Rep/ Dispatcher
17 hours ago
CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
Ajax, ON
Be the voice that customers trust and the bridge that keeps our team running smoothly.
At Sewer Squad, we don't just fix plumbing problems, we protect homes, restore comfort, and make bad days better. For the past 7 years, we've served the Greater Toronto Area with unmatched expertise, advanced tools, and a big dose of human care. Now we're looking for a Customer Service Representative/Dispatcher who knows how to turn a ringing phone into a smile on the other end.
Who Are We?
Sewer Squad has been proudly serving the Toronto and GTA region for over 5 years. We're the caped crusaders of plumbing, swooping in to defeat disasters and restore order. Not only are we ace plumbers, but we're drain defenders too We create an environment where our team members feel valued, well-equipped, and enthusiastic about coming to work each day. At Sewer Squad, we empower our employees to achieve the work/life balance they've always wanted while enjoying their career every day.
Why You'll Love Working Here
We believe in taking care of our team so you can take care of our customers:
As Customer Service Rep/Dispatcher you will be responsible for answering calls and emails and will be the first point of contact for customers. You will effectively communicate between customers and service technicians to schedule work orders in a timely manner. Additionally, you will promote customer satisfaction by converting incoming customer calls into booked service appointments
What You'll Do Meeting and exceeding sales targets through effective sales techniquesDeveloping and maintaining relationships with new and existing clientsConducting market research and analyzing sales data to identify new sales opportunitiesPreparing and delivering sales pitches to potential clientsGenerating leadsProviding regular reports on sales activity and performanceCollaborating with other departments to ensure customer satisfactionEnsuring health and safety policies and company policies are adhered toPerforming all job functions in a safe and healthy manner, abiding by all health and safety rules and regulations.Adhering to all federal, provincial, municipal and city plumbing codesOther tasks as assigned.What Makes YOU Great 2-3 years of experience in customer service, dispatch, or inside salesExceptional communication skills: written, verbal, and listeningQuick thinker with the ability to prioritize in a fast-paced environmentTech-savvy and comfortable learning new softwareDetail-oriented, accurate, and reliableAbility to be available for on-call weekends/holidays as requiredProfessional, positive, and able to keep calm under pressureHighly organized in prioritizing work and multi-tasking
Why This Role Matters
When a customer calls us, they're often stressed, frustrated, or even panicked. You're not just booking an appointment, you're creating trust, easing fears, and setting the tone for our service experience. The way you manage that first touch shapes everything that follows.
We keep on growing because we hire the best - yes that's YOU
We aim for success and growth; we need top of the line individuals who genuinely care about the customers and look at this opportunity as not just a job but as a career.
Additional Information
Sewer Squad Co. Inc. uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools are designed to support – not replace – human judgement. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. To uphold these standards, we regularly review our AI systems to minimize bias and ensure equitable outcomes.
Sewer Squad Co. Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected]
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