Director of Revenue Cycle

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Director of Revenue Cycle to join our Finance Team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work, and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development, and advancement. At the end of every day, you will know you've made a measured difference.

Additional benefits include:

• Comprehensive health, vision, and dental benefits plan including an Employee and Family Assistance Program
• Life, travel, and other insurance coverage
• Access to virtual healthcare 24/7 at no cost through the group health benefit plan
• RRSP program with 5% employer matching
• Vacation accrual beginning immediately and travel insurance
• Free onsite parking
• Access to thousands of perks and discounts through the WorkPerks program
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and rewards for service excellence and safety

About the Opportunity

Reporting to the Vice President, Finance, the Director of Revenue Cycle plays a critical leadership role in overseeing and optimizing Accounts Receivable, Billing, Ecommerce, and Client Service operations. This role is responsible for strengthening revenue cycle performance, advancing digital billing solutions, and ensuring strong financial controls, compliance, and customer experience across the organization.

In addition, you will:

• Lead AR, billing, ecommerce, and client service operations within a centralized finance environment.
• Establish and maintain billing policies, pricing frameworks, and governance standards.
• Ensure revenue is accurately recorded, tracked, billed, and collected across all service lines.
• Serve as a strategic advisor to the VP, Finance on revenue performance, billing strategy, and collections.
• Drive process improvement initiatives to enhance operational efficiency and scalability.
• Lead change management related to finance transformation, system enhancements, and new service launches.
• Establish and maintain strong financial controls to ensure accuracy, compliance, and risk mitigation.
• Oversee government funding, reimbursement, and regulated billing processes, where applicable.
• Monitor key performance indicators (KPIs), aged receivables, and cash flow performance.
• Lead, coach, and develop high-performing teams with a focus on service excellence and accountability.
• Build strong relationships with internal and external stakeholders to support integrated financial operations.

About You

In addition to placing high value on collaboration, accountability, and continuous improvement, you bring:

• Bachelor's degree in accounting or finance; CPA designation is considered an asset.
• Minimum 7 years' experience in revenue cycle management, billing, and accounts receivable within a high-volume environment.
• At least 2 years' experience in a leadership role managing teams and financial operations.
• Strong understanding of financial controls, compliance, and risk management.
• Proven experience leading process improvement, change initiatives, and system or technology adoption.
• Advanced Excel skills and strong overall computer literacy.
• Experience with ERP, billing, ecommerce, or POS systems; Yardi experience is considered an asset.
• Excellent analytical, communication, and stakeholder engagement skills.
• Experience in healthcare, seniors' care, hospitality, or rental environments is considered an asset.

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality, and lifestyle sectors. With locations in Nova Scotia, New Brunswick, and Ontario, Shannex continues to build communities designed for connection, wellbeing, and longevity.

Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services in partnership with Nova Scotia Health.

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