Customer Service Representative

2 days ago

Woodbridge, Ontario, Canada Expand Reach Inc. Full time

Our client, a leading manufacturer in the building products industry, is currently searching for a
Customer Service Representative
to join their team immediately on a permanent full-time basis.

You will be joining a well-recognized team of experts who are leaders in the building products industry. This is a 100% in-office position working out of their facility in Woodbridge, Ontario.

Role and Responsibilities

End-to-End Order Management:

  • Execute the full order cycle, including data entry for orders received via
    EDI, Email, and Fax
    .
  • Monitor order status throughout the production stages, proactively identifying and resolving potential delays.
  • Generate accurate invoices and manage the distribution of essential shipping documentation.

Inventory & Logistics Coordination:

  • Maintain and audit real-time inventory reports to ensure product availability matches sales commitments.
  • Liaise with the Shipping department to coordinate freight and logistics schedules.

Customer Advocacy & Quality Support:

  • Serve as the primary point of contact for customer inquiries regarding pricing, availability, and delivery timelines.
  • Manage quality concerns or returns by documenting issues and coordinating solutions with internal technical teams.

Cross-Functional Collaboration:

  • Partner with
    Production Scheduling
    to understand lead times and with
    Finance
    to resolve billing discrepancies.
  • Provide independent analysis to prioritize urgent orders and manage high-volume daily workflows.

Qualifications:

  • High School Diploma required; Diploma or degree in Business, Supply Chain, or a related field is highly preferred.
  • 2+ years of relevant customer service experience in a manufacturing environment is preferred
  • Advanced proficiency in the
    Microsoft Office Suite
    (specifically Outlook and Excel)
  • Hands-on experience with
    ERP software
    is required; specific knowledge of
    Syspro
    is an asset
  • Strong verbal and written communication to articulate detailed technical information and production, shipping, and technical data clearly to customers while maintaining a professional and polished demeanor.
  • A proven track record of acting as a professional liaison between internal departments, including
    Production Scheduling, Shipping, Inventory, and Finance
    .
  • Strong independent judgment and problem-solving skills to effectively prioritize high-volume sales orders and resolve logistical bottlenecks.
  • Demonstrated ability to remain focused and accurate in a fast-paced office environment subject to frequent interruptions and shifting priorities.
  • Exceptional organizational skills with the discipline to meet strict daily, weekly, and month-end deadlines.

If you believe you are a qualified candidate for this position and would like to pursue this opportunity, please apply to this position by sending your resume to

For more information, please contact:

Alan Hung, Recruitment Lead

Expand Reach Inc.

x5002

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