Delivery - Specialist

 

North America Delivery Productivity Specialist 
We are currently looking for a detail-oriented and experienced  Productivity Specialist to join our team 
The Productivity Specialist is responsible for leading client workshops, conducting time and labor studies, analyzing data, developing labor standards, and presenting findings to clients. This role involves leading both clients and internal teams through all phases of the project lifecycle. 
Remote position based in Canada or the United States.
DUTIES AND RESPONSIBILITIES
Project Delivery 

Provide domain expertise to oversee functional or technical approach, tasks, and deliverables on a project 
Lead requirement gathering sessions, develop functional or technical design, and provide production support and assist other consultants with their respective tasks  
Lead analysis and development of labor studies 
Provide direction related to observation activities in a labor productivity engagement  
Follow appropriate methodology tools for internal and/or external use on projects 
Create and deliver client facing presentations with assistance from others on complex topics  
Collaborate team members to ensure timely delivery of high-quality tasks and deliverables 
Support Project Manager by highlighting potential project risks in a timely manner 
Provide timely project status update for assigned tasks  
Demonstrate good understanding of Axsium products and services (e.g., Opus, Change Management); and be able to identify associated client opportunities to project leadership  

Client Interaction 

Maintain a professional demeanor in all interactions and conduct 
Demonstrate the ability to navigate difficult situations in a calm and structured way and seek help if required 
Confidently lead Axsium team in discussions and workshops with the client 
Develop and maintain positive relationships with clients on projects  
Gain expertise with Axsium service offerings and WFM vendor landscape, and find opportunities for additional work to share with project leadership 
Leverage domain expertise to provide insight to clients  

Administration 

Timely and accurate submission of timecards and expense reports 
Proactively provide notification of availability and adhere to project assignment hours 
Comply with Axsium data security policies and HR (Human Resources) policies 
Communicate clearly, effectively, and in a timely manner with peers, leadership, and all others at Axsium 
Effectively use bench time for Axsium's improvement and for personal development 

Culture 

Coach other Consultants on the project 
Act as an ambassador for Axsium culture in personal presentation, commitment, and integrity 
Take personal ownership and accountability for individual ability to positively impact Axsium's company success 
Maintain and continuously seek improvement to domain expertise, through training and experience 
Participate in internal Axsium initiatives and projects 

REQUIREMENTS 

Analytical and problem-solving skills with the ability to identify gaps, assess options, and recommend effective solutions Clear and effective communication skills, with attention to detail; able to facilitate requirement-gathering sessions, lead design workshops, and present findings to project teams, senior stakeholders, and executives 
5+ years of consulting experience delivering labor productivity projects or related initiatives 
5+ years of experience using labor productivity tools and methodologies such as EASE, MOST, or Standards Pro (considered an asset) 
Ability to manage competing priorities, meet deadlines, and work independently or as part of a team 
Organizational and team coordination skills, with the ability to support clients in applying best practices
Experience with database extraction and data analysis, including use of SQL, statistical software, and Excel
Experience creating data visualizations and producing reports and presentations for client use
Experience working in remote or distributed team environments 
Degree or diploma in Industrial Engineering, Business, Computer Science, Information Systems, or a related field 
Willingness to travel domestically and internationally, including extended on-site engagements and occasional evening or weekend work 

---