Property Solutions Relationship Manager

Property Client Solutions Manager

Are you a strategic, customer-focused professional with a knack for operational leadership and revenue management? We're working with a growing Canadian company that is seeking a
Property Solutions Relationship Manager
to lead their operations team and deliver exceptional outcomes for clients and partners alike.

This is a unique opportunity to combine operational expertise, financial acumen, and relationship management in a fast-paced, high-impact environment.

About the Role

The Property Solutions Relationship Manager is responsible for driving operational performance, revenue outcomes, and supplier management. You'll lead a team that translates client needs into tailored, cost-effective solutions while balancing customer expectations, policy budgets, and profitability. This role also oversees vendor sourcing and negotiations to ensure competitive pricing and reliable service delivery.

Key Responsibilities

Sourcing & Supplier Management

• Manage preferred vendor networks to meet utilization and fulfillment targets.
• Source independent housing providers and service vendors when internal capacity is limited.
• Negotiate rates, terms, and service levels to ensure cost-effective solutions.
• Build and maintain a diverse network of reliable vendors for scalable sourcing capacity.
• Monitor vendor performance and cost competitiveness, providing actionable feedback.

Revenue & Operational Management

• Analyze claims and strategically position housing and service solutions to optimize outcomes and revenue.
• Oversee pricing, negotiation, and solution selection to align with client and internal objectives.
• Track performance metrics (e.g., cost-to-placement ratios, time to placement, cost per claim) and identify improvement opportunities.
• Collaborate with Operations and Finance to forecast and manage profitability trends.

Risk Mitigation & Compliance

• Ensure the end-to-end solution process is accurate, timely, and compliant with policy coverage.
• Address and resolve issues related to placements, vendors, and clients while minimizing company risk.
• Maintain knowledge of applicable laws and regulations, including housing and tenancy legislation.
• Develop and implement standard operating procedures for issue resolution and escalation.

Leadership & Collaboration

• Lead, mentor, and develop a team of sourcing and placement specialists.
• Partner with Claims, Finance, and Sales teams to deliver seamless client experiences.
• Contribute to process improvement initiatives and product strategy to enhance efficiency, satisfaction, and profitability.

About You

• 5+ years of experience in operations, product, or account management — ideally in insurance, property management, hospitality, or procurement.
• Proven experience in revenue management, vendor sourcing, and contract negotiation.
• Strong financial, analytical, and problem-solving skills; comfortable interpreting cost structures and performance metrics.
• Excellent communication, leadership, and interpersonal skills.
• Bachelor's degree in Business, Commerce, Operations Management, or related field (MBA an asset).

Why Join This Organization

• Work in a fast-growing, purpose-driven company supporting policyholders during catastrophic events.
• Opportunity to lead and develop a high-performing operations team.
• Competitive total rewards, including flexible health benefits and professional development support.
• Collaborative and innovative culture with a focus on operational excellence and customer satisfaction.

If you are a proactive, strategic leader who thrives on balancing operational performance with customer-centric solutions, we'd love to hear from you.