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Customer Success Manager Needed
2 weeks ago
Location: Remote – Global Team (Preference for GMT–EST overlap)
Company: ContentJet
About ContentJet:
ContentJet is a global performance-driven UGC powerhouse. Our team of creators, strategists, and producers in 18+ countries helps top mobile apps, SaaS, and tech brands produce scroll-stopping ads that convert. We blend human creativity with AI-powered systems to deliver high-performing content at scale.
We're growing fast, and we're looking for a Customer Success Manager who thrives in fast-paced creative environments, understands clients deeply, and drives growth through strong relationships, smart upselling, and exceptional communication.
What You'll Do
- Act as the primary point of contact for assigned clients, from onboarding to ongoing delivery and renewal.
- Lead onboarding and kickoff calls to ensure projects start smoothly and strategically.
- Maintain constant communication with clients about timelines, deliverables, and campaign results.
- Coordinate internal workflows between Creative Directors, Production Managers, and Creator Coordinators to keep projects moving on time.
- Translate client feedback into clear, actionable notes for creative and production teams.
- Monitor ad performance data and identify creative opportunities for new tests or deliverables.
- Upsell clients on expanded video packages, new campaign concepts, or additional creative testing rounds based on performance insights.
- Proactively drive renewals and package upgrades, ensuring clients understand the value of continued production and creative iteration.
- Collaborate with the CCO and sales team to refine pitch strategies and contribute to internal revenue targets.
- Re-engage inactive clients through strategic follow-up and reporting calls.
- Keep all project data accurate and updated in and Pipedrive.
Qualifications We Love
- 3+ years of experience in Customer Success, Account Management, or Sales, ideally within a creative agency, production company, or marketing environment.
- Proven experience in upselling, renewals, or account expansion, you know how to turn relationships into revenue.
- Strong presentation and communication skills; you can sell ideas and creative solutions confidently.
- Familiarity with social media advertising, UGC content production, and performance marketing.
- Proficient with , Slack, and CRM tools (Pipedrive or HubSpot experience preferred).
- Highly organized, data-driven, and comfortable managing multiple accounts simultaneously.
- Fluent in English (French or Spanish a plus).
- Empathetic yet persuasive. You listen first, then lead clients toward smarter creative investments.
- Bonus points if you've managed clients in mobile apps, SaaS, or high-volume paid media sectors.
Why Join ContentJet
- Join a global team reshaping how performance creatives are produced.
- Work directly with some of the most innovative brands in the world.
- Hybrid role combining client success, strategy, and light sales ownership.
- Competitive compensation with base salary + performance-based bonus tied to client satisfaction and upsell growth.
- Remote-first culture, creative freedom, and international growth opportunities.
Job Types: Full-time, Permanent, Casual
Pay: $45,000.00-$60,000.00 per year
Experience:
- account management: 2 years (preferred)
- sales: 2 years (preferred)
