Customer Success Team Manager

1 week ago

Montreal, Quebec, Canada Snatch UP Jobs Full time

Who we are

We are pioneering a new category in the real estate industry with the first-ever Architectural

AI platform. By automating and democratizing architectural capabilities, we empower

stakeholders - non-designers and designers alike - to plan, visualize, and optimize any

space in minutes.

This innovation eliminates delays, manual inefficiencies, and high costs traditionally tied to

architectural planning.

Growing rapidly, we are backed by top-tier VCs and have already planned over 600 million

square feet in less than two years, serving global industry leaders such as Brookfield, JLL,

Skanska, IWG, and many more.

The Role

We are looking for a hands-on Customer Success Team Manager to lead our US Customer

Success team and actively manage key customer relationships. This is a player-coach role,

combining people management with direct customer ownership.

You will be responsible for ensuring customers are successfully onboarded, trained, and

continuously extracting value from the platform, while also supporting and guiding the

team in their daily work. This role requires strong product knowledge, attention to detail,

and the ability to step in wherever needed.

This position is US-based, remote

What You Will Do

● Manage, mentor, and support Customer Success Managers in their day-to-day

work.

● Act as the primary escalation point for customer issues and requests.

● Review customer interactions, provide feedback, and help resolve blockers.

● Ensure consistent execution of onboarding, training, and support processes.

● Monitor customer usage, adoption, and engagement across accounts.

● Collect and communicate customer feedback directly to Product and Operations.

● Support pre-sales and post-sales conversations when deeper product expertise is

required.

Who You Are

● A hands-on leader who enjoys working directly with customers.

● Experience managing or mentoring customer-facing teams while carrying your own

book of business.

● Excellent written and verbal communication skills in English – must.

● Comfortable working with global customers across different regions and cultures.

● Highly organized, detail-oriented, and proactive in problem-solving.

● Background in architecture or design – a plus.

● Additional languages such as French, Japanese, or Korean are a plus.

  • Customer Success Manager

    1 week ago

    Montreal, Quebec, Canada Amilia Full time

    Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations,Amilia SmartRecstreamlines operations, optimizes facility management, and simplifies program and membership management.Since 2009, Amilia has been on...

  • Customer Success Manager

    1 week ago

    Montreal, Quebec, Canada Amilia Full time

    Job description Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership...

  • Customer Success Manager

    4 days ago

    Montreal, Quebec, Canada Xiphos Full time

    Xiphos Systems Corporation, founded in 1996, is a vibrant and energetic company in the heart of Montreal's Plateau area. For over 20 years, we have pushed the envelope of what is possible inNewSpaceand secured the trust of various space agencies and space companies around the world. The industry has adopted our design approach and, as a result, we have been...

  • Customer Success Manager

    4 days ago

    Montreal, Quebec, Canada AppDirect Full time

    Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:Responsable de la réussite clientAbout AppDirectBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a...

  • Customer Success Manager

    4 days ago

    Montreal, Quebec, Canada AppDirect Full time

    Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:Responsable de la réussite client About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a...

  • Customer Success Manager

    6 hours ago

    Montreal, Quebec, Canada GeoComply Full time

    About GeoComply We're GeoComply We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud. Achieving significant business and revenue growth over the past...

  • Customer Success Manager

    2 weeks ago

    Montreal, Quebec, Canada Poka EN Full time

    At Poka, we're transforming how frontline teams operate, learn, and solve problems.Our connected worker platform is purpose-built for manufacturing, empowering frontline workers to share knowledge, collaborate in real-time, and drive continuous improvement. Think of it as the missing digital link, bringing the human interface into the stack of the Smart...

  • Customer Success Manager 3

    1 week ago

    Montreal, Quebec, Canada Behavox Full time

    About BehavoxBehavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our...

  • Enterprise Customer Success Manager

    2 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500...

  • Enterprise Customer Success Manager

    2 weeks ago

    Montreal, Quebec, Canada Vention Full time

    Company Description Headquartered in Montreal and Berlin, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant...