Senior Mainframe Lead

Cognizant's Digital Engineering practice is seeking a highly qualified
Sr. Mainframe Lead
with min 10+ years' experience developing and building high-performing, scalable, enterprise applications. You will be part of a digital software team that works on high-demand applications. Our engineers have a passion for high-quality, reliable, and maintainable code. You will work side by side with product managers, designers, and clients, making decisions together to quickly deliver valuable working software to clients and their users. Our engineers are agile and retrospective, and not afraid to identify what we're doing wrong, so we can fix it, and what we're doing right, so we can improve on it. Above all, we judge success by the success of our team and the happiness of our customers.

Cognizant Digital Engineering
If you're like us, you've got big ideas. At Cognizant, we're exploring new ideas every day. We help industry leading companies reinvent their business models and innovate products that create new value—by connecting people with things, insights, and experiences. Cognizant digital engineering designs, engineers and deliver digital products and experiences that drive digital-first business models. We offer the most comprehensive digital engineering expertise and client-centric methodology for sustainable innovation.

Location:
Toronto, ON, CANADA (Onsite)
You must be legally authorized to work in the USA without the need for employer sponsorship, now or at any time in the future.

Roles/Responsibilities

• Manage and oversee IT Service Management processes to ensure efficient and effective service delivery.
• Coordinate with cross-functional teams to resolve complex technical issues related to DB2, IMS DB, JCL, and Cobol.
• Implement best practices in IT service management to enhance operational efficiency and customer satisfaction.
• Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions.
• Develop and maintain documentation for service management processes and procedures.
• Collaborate with stakeholders to understand business requirements and align IT services accordingly.
• Ensure compliance with industry standards and regulations in the Cards & Payments domain.
• Provide technical guidance and support to team members to enhance their skills and knowledge. - Lead initiatives to automate and streamline service management processes for improved efficiency.
• Conduct regular reviews of service performance and present findings to senior management.
• Drive continuous improvement initiatives to enhance service quality and customer experience.
• Foster a culture of collaboration and innovation within the team to achieve organizational goals.
• Manage vendor relationships to ensure timely delivery of services and support.

Required Qualifications

• Coordinate with cross-functional teams to resolve complex technical issues related to DB2, IMS DB, JCL, and Cobol.
• Implement best practices in IT service management to enhance operational efficiency and customer satisfaction
• Manage and oversee IT Service Management processes to ensure efficient and effective service delivery.
• Provide technical guidance and support to team members to enhance their skills and knowledge. - Lead initiatives to automate and streamline service management processes for improved efficiency

Why Choose Cognizant?
It takes a lot to succeed in today's fast-paced market, and Cognizant Technology Solutions has become a leader in the industry. We love big ideas and even bigger dreams We stand out because we put human experiences at the core. Our associates enjoy robust benefits and training opportunities from our industry-recognized, award-winning Academy team. You will have access to hundreds of technical training courses to keep your skillsets fresh and have opportunities to acquire certifications on the newest technologies.

Everything we do at Cognizant we do with passion—for our clients (fortune 100 companies), our communities, and our organization. It's the defining attribute that we look for in our people.

If you love ambiguity, excited by change, and excel through autonomy, we'd love to hear from you

About Cognizant Digital Engineering
Well-designed software transcends digital technology, going beyond the fulfillment of basic requirements to focus instead on human needs. Within Cognizant Digital Engineering, we help clients develop software products that transform human insights into tangible, production-ready digital solutions. We also work with our clients to scale their native cloud applications. Using insights from the lived experiences of our consumers, we seamlessly replace traditional service strategies with engaging, precise, and direct digital applications. Designing phenomenal software is vital to success in the digital economy—and we understand that a human-centric approach is key to this design.