Client Services Assistant

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Client Services Assistant to join our Parkland At The Lakes 2 team based in Dartmouth, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Assists residents with hygiene and daily living activities, such as: bathing, dressing, oral care, skin care, meals, and mobilizing according to the work assignment
• Assists in the provision of social, spiritual, and intellectual activities for residents
• Cleans resident rooms, server and household common areas
• Check laundry for tears, holes, missing buttons, etc. and repair as required or inform Supervisor if permanent damage
• Monitor, fill and replenish supplies in resident's suites, nursing units, and washrooms
• Empties/cleans waste bins in resident's suites – move waste to designated trash area
• Ensure personal health and safety by taking every reasonable precaution in all circumstances
• Understand role, and participate in the testing process for emergency response
• Follows safety, environmental and infection control practices as per facility policies
• Provides input for Wellness Consultation meetings as requested
• Reports areas and equipment in need of repair to a supervisor
• Participates in the resident and employee incident reporting and investigation process as required
• Completing all duties in a way which is consistent with Shannex's Philosophy of Service: Your life. Your choice. Your Home
• Communicates and reports relevant information regarding resident care or safety to Supervisor.
• Additional duties as required

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• High school diploma or equivalent
• Home/Personal Support Worker program, Special Care Home program, Health Care Aide or Human Services program, or equivalent
• Ability to assess and prioritize multiple work assignments while displaying a high level of professionalism and commitment to quality service
• Adheres to the Standards of Nursing Practice, Code of Ethics, Registered Nurses Act and Regulations as defined by provincial legislation
• Current knowledge of community resources (e.g., services and programs), and roles of health care professionals
• Able to work a schedule of flexible hours and shifts inclusive of days, nights, weekends, and holidays
• Education in Alzheimer's and Dementia Care is considered an asset
• Completed Back in Form Lift and Transfer Program is considered an asset
• Proof of valid CPR & First Aid Certification is considered an asset
• Additional duties as required

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit

If you're ready to join the Shannex team of Great People, apply today

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization.  Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.