Senior Advisor, Communications

Highlights of the job

Are you a skilled

communicator

who can

help people make sense of their utilities

and promote programs and initiatives that contribute to

an excellent

customer experience

? Does your track record in issues management reflect sound judgment and

quick thinking?

We're looking for

a permanent, full-time Senior Advisor, Communications

. This new teammate will join EPCOR's Communications & Public Engagement team, supporting our

Water Services

business unit, based at our Rossdale

location in Edmonton, AB

.

About the role

:

You will

develop strategic communications that help

our customers

understand

their utilities

,

plan for and manage issues and emergencies,

and

create and execute communications that

enhanc

e

our organization's reputation and

customer focus

.

Please note: We are currently accepting applications from both internal EPCOR employees and external candidates. Internal applicants are encouraged to apply using

their

email address to ensure proper consideration of internal seniority.

What we're looking for

:

• A strong write

r

and strategist

who develops

clear,

impactful

and customer-

centric

communication

s
- A collaborator who

works effectively across

teams

and with a focus on continuous improvement
- A

versatile communicator

who

is comfortable working on a variety of

projects

and who

se approach demonstrates they know what resonates with diverse audiences

What you'd be responsible for

In the Senior

Advisor,  Communications

role, you are accountable to the

Manager

, Communications and will have the following key accountabilities:

• Developing and l

eading the execution of communication plans for

business priorities and initiatives,

calling

on skills in the following areas: client consultation, writing, editing, marketing, budgeting and evaluation.

• Creating and executing proactive communication strategies that strengthen our brand and keep customers informed about operational activities and programs.
• Developing proactive issues management strategies and ensuring timely communications support in response to emerging issues, incidents or crises.
• Making recommendations that help

mitigate customer escalations

and

directly

engaging

with customers

.
- Writing project briefs and coordinating design projects, while understanding EPCOR's brand standards and applying them appropriately to all communications.
- Managing relationships with external suppliers, vendors and contractors

,

including research groups, events management companies and other consultants, as necessary.
- Acting as an on-call, after-hours media contact on a rotating basis with other senior communicators.
- Demonstrating a high-performance, high-discipline, safe, accountable and easy-to-do-business-with manner of working.

What's required to be successful

• Bachelor's degree with preference to an education in Public Relations, Communications or Marketing from a

n accredited

post-secondary institution.
- 4–6 years

'

experience

delivering

strategic

, measurable

campaigns and

communications across a range of channels, including digital/social media.
- Experience in issues management, including media relations and emergency communications.
- Experience in developing customer communications materials and presentations.
- Proven project management and communication planning skills, including a high degree of comfort in a fast-paced environment where priorities can shift.
- Excellent research, writing and editing skills acr

oss print and digital channels.
- Adheres to high editorial standards.
- Strong collaboration and relationship building skills with the ability to work with employees at all levels of the organization to recommend appropriate communications channels and messaging.
- Ability to envision the big picture, linking business goals/priorities and company positions to their work.
- Underst

anding of the utility industry

and regulated businesses are assets.
- Experience working with Microsoft Office Suite applications, SharePoint and social media

and web

analytics programs.

The successful candidate will be a

team player

who shares information and expertise with others to enable them to accomplish

common g

oals. Yo

u're a dedicated professional who's

able to establish and maintain value-added relationships with

colleagues, leaders and partners across the business.

What we have to offer

As an EPCOR employee, you will enjoy a competitive salary, generous pension options and an opportunity to earn bonuses, along with a benefits package including a wellness account, vacation and personal leave days, and opportunities for professional growth and development. We were recently named one of Alberta's Top 85 Employers for 2025.

On Team EPCOR, we believe that acknowledging the unique needs, perspectives and potential of all our team members makes this a great place to work. As diverse individuals, most of us work differently – we have varying needs when it comes to how we work best, the level of flexibility we require and how we communicate and collaborate with those around us. The Where We Work Program allows us to define a future of work that is more flexible, inclusive and rewarding – empowering you to work in a way that fits both your needs and the needs of your team. If the successful candidate is interested, they may have the option to participate in the hybrid Where We Work program after completing 3 to 6 months in role and meeting the eligibility requirements

.

Jurisdiction:

CSU52

Class:

P2

Wage:

Starting at

$

50.

9

5

per hour.

• Final Wage and Step will be determined at the time of selection and are based on a combination of factors as outlined in the CA that may be found online.

Hours of work:

80 hours biweekly, Monday to Friday

Learn more about

Working at EPCOR

Follow us on

LinkedIn

,

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,

Glassdoor

or

Facebook

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

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