Operations Associate

International Motors Canada ULC., is a leading producer of International brand commercial and military trucks, and IC Bus brand school and commercial buses. The company also provides truck and diesel service parts and financing services.

Why International Motors?

• International has redesigned most of the International Truck vehicle line-up, including the LT Series and RH Series tractors, HX Series vocational truck, and soon to be introduced HV Series and MV Series trucks. The company is witnessing market share growth in several of its core segments, a testament to the customer acceptance of its new products.
• Product quality and uptime has been a strong and ongoing focus across the entire company. International has introduced a number of new powertrains to its truck line-up, including the International A26 12.4L diesel.
• Our alliance with Volkswagen Truck and Bus increases our global scale, strengthens our competitiveness, and provides our customers with expanded access to cutting-edge products, technology, and services.
• Superior parts and services offering throughout the country via our distribution channel.
• Best in class non-asset-based products that enable our customers to not only create value for themselves but for their customers as well.

We value our employees and offer the following:

• Medical benefits without waiting period
• Yearly Health Services Spending Account
• Health Club Subsidy Program
• Employee Assistance Program
• Telus Health
• Critical Illness Insurance
• Defined Contribution Pension
• We have a challenging and dynamic opportunity for the right candidate.

Purpose:

Key service and support role for PDC operational activities including Safety, Transportation, Customer Service, Finance and General Administration while achieving operational excellence. This position requires a unique individual who is self-motivated, flexible, and decisive, a team player and who demonstrates a positive attitude. Must be a skilled specialist with the ability to make decisions, manage and organize the workload in a fast paced environment that may from time-to-time require a change in priorities when workload exceeds expectations.

Responsibilities:

• Facility Safety representative and Coordinator.
• Manage PDC supplies to ensure proper inventory with timely order placement through designated vendors.
• Customer service activities include timely and accurate processing of dealer SIE, shortage and miscellaneous dealer credits/debits.
• Manage dealer RMA return documents including activation, closeouts, credits and inquiries.
• Liaison with CSC and dealers as required to facilitate all applicable transactions.
• Transportation activities include actions related to PDC freight claims, inquiries and outbound/inbound records management.
• Lead quality actions to ensure PDC metrics are achieved.
• Assist with PDC finance related tracking and inquiries.
• Generation of manual PDC transfers.
• Security and IT related support.
• General Administration duties.
• Exhibit professional level of service to customers by using proper phone etiquette and sound communication skills. Develop and maintain positive communication between all businesses within and outside of the company to achieve desired results.
• Demonstrate organizational skills and sense of urgency in a fast-paced multi-task environment when answering and responding to customer needs.
• Assist with Stock Records functions during relief periods.
• Cycle counting.
• Other duties as required.

Desired Skills:

• Positive Attitude, Ethics and International Values which support our company's values, and a healthy, high performance culture
• Bachelors degree
• Demonstrated organizational skills and ability to prioritize multiple tasks and assignments
• Proven customer service phone skills
• Proven ability to be a team member
• Familiarity in the use of TOLAS, WMS, and Parts On-line or comparable enterprise resource planning or on-line enabled ordering systems. Proficient typing and 10-key experience. PC literate, proficient with Microsoft Office package.
• Maintain excellent professional relationships with both internal and external customers.
• Proven effective interpersonal communication skills verbal/written/listening.
• Self starter/results-oriented achiever.
• Competencies in problem solving and decision-making.

Basic Requirements:

• High School Diploma ( Grade 12 ) and 2 years of Distribution experience.

******Qualified candidates must be legally authorized on an unrestricted basis to be employed in Canada. International Motors Canada does not anticipate providing employment related work sponsorship for this position*****

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In person