Product Manager

Department:
Technology & Product

Location:
Remote, Canada

Description
The Product manager - Platform Integration owns strategy, roadmap, and performance of the experiences in our Canadian products and the transformation of these towards our future state, for contractors — organizations that engage with our platform to meet client mandates, demonstrate regulatory compliance, or obtain third-party credentials to improve business viability.

In our network business model, many Contractors currently adopt the platform as a condition of doing business with our Client customers or in response to local regulatory schemes (particularly in the UK). However, this role also carries a strategic charter to evolve the Contractor product into a source of intrinsic value—something Contractors increasingly choose to adopt, independent of client mandates, because of the operational, reputational, or competitive advantage it provides, along with all of the additional value added services they can access through their relationship with Veriforce.

This role must balance the current GTM reality—where contractor acquisition is often Client- or regulation-driven—with a long-term roadmap that introduces innovations, features and benefits aligned to Contractor - led success and also charts a path to transform and migrate to our future state platform (CPRO). Regional adaptation, compliance sensitivity, and localized language and feature requirements remain essential to this role's success.

What that means day-to-day:
Segment Strategy & Ownership

Own the product vision and roadmap for innovation for the Contractor segment in the Canadian products, ensuring alignment to current GTM models while laying the foundation for voluntary, value-based adoption

Balance short-term delivery to support Client-driven and regulatory-mandated contractor participation with long-term product integration, differentiation and standalone utility

Build segment strategies tailored to regional market dynamics, including compliance culture, regulatory mandates, and platform maturity

Partner with the Product manager – Integration on strategy and execution for the integration of the Canadian product sets (CW and SCC) balancing the need to innovate our products whilst also moving all products into 1 globally unified platform

Roadmap Execution & Regional Adaptation

Drive a roadmap that reflects the dual nature of the Contractor segment: compliance-focused onboarding and value-generating workflows along with balancing a mixture of innovation and integration of products

Ensure platform configuration supports regional credentialing schemes and regulatory rulesets, such as CHAS or SafeContractor in the UK, and other local standards in North America

Partner with UX and Product Experience to support localized language, document, and experience requirements

Partner with the operational and commercial teams on delivery of optimized workflows to enhance contractor experience and efficiency

User & Market Understanding

Represent the Contractor perspective across buyer and administrative users, from onboarding through renewal

Gather insight through interviews, focus groups, surveys, and analytics across territories to identify opportunities for both compliance enablement and deeper value creation

Collaborate with Product Intelligence to track regional competitor offerings, market shifts, and user preferences

Strategic Value Expansion

Identify and prioritize roadmap opportunities that deliver standalone value to Contractors, such as business insights, credential portability, reputational tools, network visibility, or operational dashboards

Explore monetization and packaging strategies that support voluntary adoption and contractor-led growth in the long term to ultimately increase the number of products per contractor

Work closely with Marketing to position and articulate the "Why Buy Without Mandate" narrative

Cross-Functional & GTM Collaboration
Partner with regional GTM leaders to ensure roadmap investments continue to drive contractor acquisition, conversion, and engagement via existing client relationships

Collaborate with Sales and CS teams to define enablement tools and messaging tailored to regional contractor types

Support evolving contractor pricing and packaging in partnership with Product Marketing and Finance

Performance & Accountability
Own KPIs for the Contractor segment including acquisition, credential submission rates, renewal, satisfaction, and revenue—segmented by region and source (mandated vs. voluntary)

Use data and feedback to adjust prioritization and improve performance across GTM models

Support Board- and ELT-level reporting on product impact, including insights into market traction and growth levers

Key Outcomes (First 12–18 Months)
Deliver a regionally localized contractor integration and innovation roadmap that meets our platform future state plan, client mandates, regulatory expectations, and GTM support goals

Build out a plan and execute on our platform integration aspirations

Launch 1–2 product enhancements or feature sets that provide contractor-perceived value beyond compliance, improving retention or satisfaction

Improve support for UK-specific contractor workflows and credentialing schemes while identifying scalable patterns for broader markets

Establish contractor product performance tracking that distinguishes between mandated and voluntary users, with corresponding insight into growth opportunities

Begin positioning the Contractor product as a source of business enablement and operational credibility—not just a checkbox for compliance

What you'll need to be successful:
5+ years in product management, ideally with experience in compliance-driven SaaS, networked platforms, or buyer/user hybrid ecosystems

Proven success in balancing short-term GTM execution with long-term product vision and adoption strategies

Familiarity with regulated markets and region-specific product delivery models (especially in the UK and North America)

Strong understanding of user value frameworks and experience shifting a product from reactive (mandated) to proactive (value-driven) adoption

Experience supporting field enablement and GTM alignment across diverse customer types and territories

Executive presence and collaboration skills for influence across Product, Engineering, Marketing, and Sales

Experience in PE-backed, multi-product SaaS environments preferred

Organizational Context
This role is one of many customer-segment-focused Product Management roles within a globally integrated but regionally aware product organization. The four segments are:

Client
(enterprise buyers and admins – this role)

Contractor
(service providers subject to compliance and credentialing)

Instructor/Evaluator
(training and certification providers)

Worker
(individual users completing training or compliance actions)

This role must remain aligned with the above groups in order to build out aligned and unified experiences for contractors within our ecosystem

What you'll get in return:
We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else

Personal Health & Wellbeing

Integrated mental health & wellbeing support

Vacation – starting at 3 weeks

Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

Comprehensive medical and dental coverage

End of the year, company-wide shut down for you to relax and recharge

Future Planning

LinkedIn Learning License for upskilling & development

Interested but don't feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us

Bring Your Whole Self to Work.
Veriforce-Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you'll be working with closely in the role

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.