Marketing Specialist

4 days ago

hybrid Toronto Ontario Canada fulltime December Qu Data Centres Full time
Bold ideas need dependable infrastructure and people who can build and maintain it.
At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada's builders and innovators can move fast without trading away control. Your work will help keep data close to home, accelerate teams, and scale growth for the builders and dreamers who rely on us.
We're building for decades, backed by InfraRed Capital Partners and Sun Life. We're small by design, 120 people, so your voice carries and your impact shows. You'll work on real problems that matter: to take the routine and the complex off our customers' plates so they can focus on what they need to grow.
If you want your best work to power someone else's moonshot, this is your place. Quiet power, built for the builders and the dreamers. We're Qu.
About the role The Marketing Specialist plays a critical hands-on role in supporting Qu's marketing and commercial activities while also acting as a frontline coordinator for inbound customer requests related to service changes, additions, and cancellations. This role bridges marketing, sales operations, and customer experience, ensuring customer inquiries are handled professionally, documented accurately, and routed efficiently. This is an execution-focused role suited to someone comfortable wearing multiple hats in a growing organization.
Key Responsibilities:
Marketing & Go-to-Market Support
  • Support the execution of marketing initiatives across digital, content, partner, and sales enablement channels
  • Maintain and update marketing materials including presentations, datasheets, website content, and customer communications
  • Assist with campaign coordination, lead tracking, and reporting using CRM and marketing tools
  • Support brand consistency across all external communications
  • Coordinate marketing logistics for events, customer communications, and partner initiatives
Inbound Customer Requests & Commercial Coordination
  • Act as a first point of contact for inbound customer inquiries related to:
  • Service changes or modifications
  • Service additions or expansions
  • Service cancellations or reductions
  • Log and track all customer requests in the appropriate systems (e.g., CRM, ticketing, or order management tools)
  • Coordinate with Sales, Billing, and Operations to ensure requests are properly scoped, approved, and actioned
  • Ensure customers receive timely, professional communication and status updates
  • Support documentation and follow-up related to amendments, renewals, and customer communications
Sales & Customer Operations Support
  • Support Sales with customer follow-ups, proposal coordination, and internal hand-offs
  • Assist in maintaining accurate customer and service data across systems
  • Identify recurring customer themes or issues and provide feedback to Marketing and Operations
  • Help ensure a consistent and positive customer experience during service changes
Reporting & Process Improvement
  • Track inbound request volumes, response times, and outcomes
  • Support the development of repeatable processes and templates for customer communications
  • Contribute to continuous improvement of customer engagement and internal workflows
Experience / Qualifications:
  • 2–5 years of experience in marketing, sales operations, customer support, or a related role
  • Experience in B2B services, technology, infrastructure, or data centre environments is an asset
  • Comfortable handling customer interactions and balancing multiple priorities
  • Strong written and verbal communication skills
  • Highly organized with strong attention to detail
  • Proficient with CRM systems (e.g., Salesforce), Microsoft Office, and collaboration tools
  • Able to work effectively in a fast-paced, evolving environment

At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds.
We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.

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