Front Desk Agent/night Auditor

4 days ago

Welland, Canada Holiday Inn Express and Suites - Welland Full time

**Job description**

**Company description**

Welcome to the 100% smoke-free, brand new Holiday Inn Express and Suites, Welland, nestled in the heart of the Niagara wine country, conveniently located at Hwy 406/Woodlawn, Welland. Free on-site Parking for all registered guests.

Start your day off right with our complimentary Express Start® hot breakfast bar, with a wide selection of popular items. Unwind and refresh in our indoor swimming pool or burn off those extra calories in the state-of-the-art fitness centre. The 24-hour business centre and free Wi-Fi will keep you connected to friends, family, and the office, while our on-site guest laundry facility will prove to be a welcomed feature for those who prefer to pack lightly. Flexible onsite meeting and event space, available for up to 60 people

**Job description**

As a Front Desk Agent/Night Auditor, you will be responsible for providing a welcoming, genuine, and efficient arrival and departure experience for all guests. You will ensure all guests receive the best possible service and experience by providing excellent customer service and professionalism.

**Start**: ASAP

**Shifts**:Days & evenings, including weekends and holidays.

**Job Type**:Part-Time moving to Full-Time.

**Compensation**:$16.00 per hour, commensurate with experience.

**Responsibilities**
- Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
- Adheres to proper credit and cash handling policies and procedures.
- Use of proper telephone etiquette, answering all calls in a timely and professional manner.
- Acts as a host to guests by searching out opportunities to go above and beyond.
- Promote good will by being courteous, friendly, professional, and helpful to guests and co-workers.
- Provide reservation and rate information as required.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day rooms.
- Coordinates guest room maintenance work with the maintenance department.
- Assists the overall hotel operation by performing duties as needed.

**Qualifications**
- Customer service-related experience, 2 years of Front Desk experience preferred.
- Experience with Opera software.
- Able to work flexible hours including weekends and holidays.
- Must be able to stand for extended periods of time.
- Passionate about customer care.
- Excellent interpersonal and communication skills (written and verbal).
- Attention to detail.
- Ability to multi-task and prioritize competing demands.

**How to Apply**

**Job Types**: Part-time, Full-time

**Salary**: From $16.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- customer service: 2 years (required)
- Front Desk: 1 year (required)

Work Location: One location

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