Optometric Assistant/Receptionist

2 weeks ago

Scarborough Village, Ontario, Canada Icare Optometry Full time

Job Overview

We are seeking a dedicated and organized Optometry Assistant to join our professional eye care team. The successful candidate will provide vital administrative and clinical support, ensuring smooth daily operations within our practice. This role offers an excellent opportunity for individuals with office experience and a keen interest in healthcare administration to develop their skills in a friendly and supportive environment.

Responsibilities

  • Greet patients warmly and assist with appointment scheduling, confirmations, and follow-ups
  • Manage patient records accurately using the iCare EMR software
  • Handle phone enquiries professionally, providing information and directing calls as necessary
  • Process OHIP and third-party insurance claims
  • Perform data entry tasks efficiently, maintaining up-to-date patient information
  • Support the optometrists during eye examinations by preparing equipment and assisting with patient needs
  • Organize and maintain the cleanliness of the reception area and clinical spaces including light cleaning duties
  • Use Microsoft Office, Google Workspace, and QuickBooks for administrative tasks such as invoicing, billing, and reporting
  • Assist with general administrative duties including filing, photocopying, and managing correspondence
  • Perform preliminary testing (autorefractor, IOP measurement, retinal imaging, auto lensometry), frame selections, taking measurements, contact lens training, adjusting and repairing glasses
  • Managing inventory of the entire clinic including ordering frames, lenses, contact lenses, eye drops, solutions etc., as well as office supplies/consumables
  • Responsible for checking and responding to all office e-mail and social media accounts, as well as web queries
  • Managing referrals to other eye care practitioners

Requirements

  • Must be a Canadian Citizen who can legally work in Canada
  • Proven office experience with strong organizational skills
  • Proficiency in computer skills including Microsoft Office (Word, Excel), Google Workspace, and data entry software
  • A minimum of 2 years experience in an optometry or ophthalmology office is required
  • Knowledge of OHIP billing, iCare EMR, and direct billing with insurance providers is a must
  • Excellent phone etiquette and communication skills
  • Ability to type quickly and accurately to manage documentation efficiently
  • Familiarity with QuickBooks or similar accounting software is advantageous
  • Strong organizational skills with attention to detail
  • Ability to work effectively both independently and as part of a team
  • Due to our highly diverse demographics, the ideal candidate will be multilingual

Please submit your cover letter indicating the reason for your interest in working with our office

Ongoing training and education is provided and required, which may include travel within Canada and the US.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned.

This role provides an engaging environment where organizational abilities and customer service excellence are highly valued. We welcome applications from motivated individuals eager to contribute to high-quality eye care services.

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