Inside Sales Representative

Join Swish as an Inside Sales Representative

About Swish:

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada's source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers' needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role:

The Inside Sales Representative plays a crucial role in establishing relationships and marketing the company's brand in a way that is positive, honest, and professional. The responsibility of an Inside Sales Representative is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales. The Inside Sales Representative combines superior listening and communication skills with an outgoing personality to build instant rapport and further the organization's business initiative.

Key Responsibilities:

• Engage customers and prospective customers via inbound and outbound calls, sometimes following an outlined script to advertise our products, in a way that is professional and honest.
• Work with your team members to facilitate calls, manage workflow, and minimize hold times throughout the sales process.
• Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with.
• Research and understand our product line and be familiar with each product's function and purpose, so you can confidently identify opportunities to recommend products that add value for our customers.
• Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference.
• Listen attentively to customer questions and provide answers that are knowledgeable and insightful.
• Showcase the company's strengths and highlight our brand by talking about the characteristics that make our organization unique.
• Participate in weekly meetings to discuss benchmarks and goals for the upcoming week.

What You Bring:

• High School diploma or equivalent.
• Experience in a customer facing role, in either a sales or service environment, either in retail or a call center environment.
• Basic Customer Service skills to confidently and accurately address customers' needs
• Experience with B2B / B2C considered an asset
• Organizational and multitasking skills
• Tech savvy, with strong computer and technical skills
• Experience with a CRM and other sales technologies is considered an asset
• Attention to detail to accurately process invoices
• Professional demeanor and telephone etiquette

Job Details & What We Offer

A people-first company

• Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

• Location: ON-SITE: Oakville, Ontario or Winnipeg, Manitoba
• Salary: Starting at $50,000 annually
• Variable compensation: Annual performance bonus eligibility + commissions
• Vacation: Starting at 3 weeks

Benefits from Day 1

• Company-paid Extended Health & Dental Care
• Company contributions to a Registered Retirement Savings Plan (RRSP)
• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions
• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information:

New headcount for existing role

Equal Opportunity

Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation

Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

Pre-Employment Screening

Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver's license and a satisfactory driver's abstract will also be required.

AI Disclosure

Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.