Systems Support Analyst

Company Overview

Brimich Logistics is a family-owned and operated third-party logistics (3PL) and warehousing company committed to excellence, integrity, and continuous growth. As a rapidly expanding organization, we're looking for motivated, reliable individuals to join our team.

Please be aware that Brimich warehouses store nut allergens.

Job Summary

The Systems Support Analyst is responsible for playing a key role in testing and validation of new system features, enhancements, and integrations, ensuring they meet operational and technical requirements before deployment. In addition, this role provides day-to-day support for WMS/YMS operations by troubleshooting issues, assisting end users, and ensuring timely resolution of system incidents to minimize operational disruptions.

Essential Functions & Responsibilities:

System Quality Assurance

• Conduct QA testing for new system technology, WMS/YMS enhancements, and system integrations.
• Perform validation of system updates, patches, and configuration changes to ensure functionality, accuracy, and stability
• Document test plans, execute test cases, analyze results, and report defects with clear replication steps
• Identify potential risks, performance concerns, or user impacts prior to deployment of new features

Systems Support

• Provide day-to-day operational support for WMS/YMS and new technologies, ensuring consistent system performance and reliability
• Troubleshoot systems and integration issues; resolve user-reported errors in a timely manner.
• Monitor system performance, proactively address recurring issues, and escalate complex technical concerns when necessary
• Assist with maintaining stability of advanced system platforms through routine checks, quality controls, and continuous improvement efforts

Documentation & Training

• Assist in documenting system changes, enhancements, and testing outcomes
• Create training materials, reference guides, and process documentation to support new features or technology rollouts
• Support end-user training on new system features, WMS/YMS functionality, and best practices

Cross-Functional Collaboration

• Partner with IT, Engineering, Operations, and vendor teams to support technical initiatives and resolve technical issues
• Collaborate with cross-functional groups to identify process improvements, enhance workflows, and support operational efficiency projects
• Communicate testing progress, system issues, and resolution updates clearly and professionally

Continuous Improvement

• Track and analyze system performance trends, recurring defects, and user feedback to drive improvements in overall system reliability and quality
• Contribute to the evolution of QA processes, testing frameworks, and support procedures to improve overall system resilience

Experience, Skills and Competencies:

• Post-secondary education in Information Technology, Computer Science, or a related field (or equivalent experience)
• Strong troubleshooting, documentation, and organizational skills with an ability to work in a fast-paced professional environment, often with tight deadlines and handle multiple tasks efficiently.
• Effective verbal & written communication and interpersonal skills, with a customer service mindset
• Familiarity with WMS/YMS platforms is an asset (but not required)
• Experience with ticketing/incident management systems (e.g. Jira, ServiceNow) is a plus
• Motivated individual with a willingness to learn and grow in a fast-paced, operations-driven environment
• Understanding of IT systems, technical support principles, and user-facing support

Working Conditions:

• May require availability during operational hours, including early mornings or evenings
• On-site support at warehouse and yard facilities is expected (hybrid possible depending on business needs)

For more information or to request an accommodation please contact the Human Resources Department at

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• VRSP

Ability to commute/relocate:

• Brantford, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• If working on a current Work/Study Permit, when does it expire?

Experience:

• Systems Support: 3 years (preferred)

Work Location: In person