Onsite IT Support Technician

5 days ago

Brantford, Ontario, Canada NSC Global Full time
Overview

NSC Global is a trusted IT services and solutions provider supporting some of the world's largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.

To strengthen our onsite support teams across North America and Canada, we are looking for Level 1 IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.

Role Overview

This is an entry-level onsite IT support role ideal for candidates with 1–2 years of experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

Responsibilities

  • Provide onsite support for desktops, laptops, printers and mobile devices

  • Install, configure and troubleshoot hardware, software and operating systems

  • Assist users with Microsoft Windows and common business applications

  • Support basic network connectivity issues (Wi-Fi, VPN, LAN)

  • Handle tickets in the customer's ITSM system and follow escalation procedures

  • Deliver excellent customer service and clear communication in every interaction

  • Follow NSC Global's support principles, processes and documentation standards

Qualifications
Technical Skills

  • Good understanding of PC and printer hardware

  • Experience with Microsoft Windows operating systems

  • Familiarity with standard office applications (Microsoft Office, etc.)

  • Basic networking knowledge (TCP/IP, Wi-Fi, VPN)

  • Exposure to ticketing tools (ServiceNow, Remedy, JIRA or similar)

Non-Technical Skills

  • Strong customer service mindset

  • Ability to multitask and prioritize in a busy environment

  • Clear verbal and written communication

  • Willingness to learn and develop new technical skills

  • Reliability, professionalism and a hands-on working style

Qualifications

  • Technical college diploma or equivalent in computer science or related field

  • A+ Certification (or willingness to obtain)

  • OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignment

Why Join NSC Global?

  • Work with leading global enterprises

  • Opportunities for training, certification and career growth

  • A supportive, international team environment

  • Real hands-on experience in diverse customer environments

If you're starting your IT career and want a role that combines learning, hands-on work and real impact, we'd love to hear from you.

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