Director, Hospitality

About Us

Losani Homes, founded in 1976 by Giovanni and Lino Losani and later joined by Fred Losani, has built a legacy of quality craftsmanship and innovative design for over four decades. Known for our distinctive homes nestled in green settings near parks and trails, we've earned over 100 homebuilding awards and have been recognized as one of Canada's Best Managed Companies for eight consecutive years. At Losani Homes, we value our employees and are committed to their well-being and professional growth. We are dedicated to creating lasting communities, and we believe that our success is built on the talent and passion of our team.

Location:
430 McNeilly Rd, Stoney Creek, ON L8E 5E3

Employment Type:
Full-Time, Permanent

Hours of Work:
Monday to Friday, 8:30AM to 5:00PM (additional hours as required)

Travel Required:
Southern Ontario

Salary:
$120,000 - $135,000 annual

New Role or Vacancy:
New Role

About the Position

The
Director, Hospitality & Property Operations
is accountable for the full operational and financial performance of a multi‑building residential portfolio across Hamilton and surrounding areas. The role oversees day‑to‑day property operations, leasing strategy, vendor management, building performance, compliance with Ontario legislation (RTA, LTB, OHSA), preventative maintenance, and fire/life‑safety programs. It requires strong leadership to guide site teams, manage budgets, and uphold community standards. This role reports directly to the
Vice President, Home Building Operations, Chief Financial Officer.

A major emphasis of this role is fostering a hospitality‑driven, resident‑focused environment. The Director leads tenant relations, enhances tenant satisfaction and retention, and implements customer‑experience initiatives such as tenant events, engagement programs, and service‑quality improvements. This position ensures that resident needs are met proactively and consistently, building a positive community culture while directing the work of Building Superintendents, the Construction Manager (PM), Property Management Coordinator, and Resident Services Coordinators.

Why Join Us?

• Full Benefits Package (health, dental, vision, etc.)
• RRSP with Employer Match
• Starting at 3 Weeks Paid Vacation
• Paid Sick Leave, Paid Bereavement Leave
• Support for professional development, certifications and career growth
• Collaborative, innovative work environment
• Over 100 homebuilding awards, including Canada's Best Managed Companies elite Platinum Club status for 10+ consecutive years.
• Honored with the Consumer's Choice Award in the Hamilton region for service, value, and quality, plus recognition as Philanthropic Company of the Year.

Position Responsibilities

• Manage operations for a multi-building residential portfolio, including budgeting, performance tracking, and preventative maintenance.
• Oversee maintenance of common area standards, curb appeal, snow/landscaping, waste management, pest control.
• Drive leasing strategies to maximize occupancy and rents; handle renewals, notices, and rent escalations per Ontario guidelines.
• Resolve tenant issues promptly and enforce community standards.
• Ensure compliance with RTA, LTB, OHSA, ESA, WSIB, and local bylaws; prepare LTB applications and represent at hearings.
• Maintain documentation and lead fire/life safety programs and inspections.
• Prioritize work orders, manage maintenance and SLAs, scope and deliver capital projects, and oversee procurement and vendor contracts.
• Prepare monthly financial reports, reconcile deposits, approve invoices, and monitor arrears and collections.
• Lead and coach site teams, recruit and train staff, and foster a resident-focused, safety-first culture.
• Create, develop, and administer programs that enhance client satisfaction and engagement, resulting in increased retention, revenue growth, and improved performance metrics.

Qualifications

• Experience:
  5-8 years' experience managing residential buildings (multi-family, walk-up/mid-rise) in Ontario
  or
  5-8 years of experience in hospitality management, with a minimum of 2 years at the Director level in a luxury hotel or high-end hospitality environment.
• Education:
  Degree or Diploma in Business Administration, Property Management, Hospitality Management, Finance, Facilities Management or a related field
  an asset.
• Strong knowledge of RTA/LTB, OHSA,, and City of Hamilton property standards an asset.
• Proven experience in budgeting, financial reporting, client retention, operational performance, and vendor/contractor management.
• Excellent communication and conflict resolution skills.
• Tech-savvy: Proficient in Microsoft 365 applications (Excel, Outlook, Teams, Power BI).
• Experience with Salesforce an asset.
• Valid Ontario driver's license; ability to travel across multiple Southern Ontario properties.
• Demonstrated success in leading programs that enhance client satisfaction and engagement, resulting in increased retention, revenue growth, and improved performance metrics.

Nice-to-Have Qualifications

• CPMA/RPM designation or equivalent; training in fire/life safety or building operations preferred.
• Experience with older building stock (heritage), boiler systems, and energy efficiency projects an asset.
• CMRAO license considered an asset.
• Experience with property management software e.g., Yardi, Buildium, RealPage an asset.

Equal Opportunity Employer

Losani Homes is committed to fostering an inclusive and accessible work environment where all employees and members of the public are treated with respect. We thank all applicants for their interest in joining Losani Homes, however, only those selected for an interview will be contacted.

We are dedicated to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who require accommodation during the interview or selection process are encouraged to contact the Human Resources Department by email at hr- We will work with the applicant and the interview committee to ensure that reasonable and appropriate accommodations are made, allowing all candidates to be fairly and equitably assessed.