Customer Service

2 weeks ago

Burnaby, British Columbia, Canada Evolution Americas Full time
Company Description

Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America.

In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries.

Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO.

Job Description

Showcase your vivacious personality as Evolution's Online Casino Dealer Since our studios operate 24/7, you'll rotate between day, evening, and overnight shifts, from the comfort of our private, state-of-the-art studio located in Central Burnaby. You'll host iconic casino games like Blackjack, Poker and Roulette, with unlimited virtual players.

We Offer Generous Compensation Package including:

  • Earn $24.75 per hour ($22 during 3 months of probationary period) 
  • Monthly performance bonus after 3 months of probationary period
  • Extended Health and Benefit Plan
  • 15 Days Paid Vacation
  • 8 Paid Sick Days
  • 2 Paid Evo Days

What You'll Do:

  • Enthusiastically introduce players, the rules of the game and the winners
  • Deal cards, spin a wheel, and announce winners
  • Use quick and accurate handling of cards
  • Research appropriate topics and trivia to discuss with the audience
  • Follow and supervise the updates and amendments in the game
  • Engage in friendly conversation, without offering your opinion (sports, music, and trivia facts)
  • Be presentable and confident in front of the camera
  • Always use a positive parting remark to end the game conversation

Benefits – Why You'd Love Working With Us?

  • $22/hr during training and probation period, rising to $24.75/hr after 3 months + performance bonus 
  • Paid in-house training, no experience required
  • Transit allowance + free taxi when transit isn't running
  • Makeup allowance + free monthly manicure (female employees)
  • Internal employee discount programs
  • Career growth opportunities, with potential to move into leadership/management positions, or business support roles, as we prioritize internal candidates
Qualifications
  • Age 19+
  • Customer service and hospitality experience is an asset
  • Must be available and committed to working graveyard shifts (11:00 PM to 7:00 AM), including weekends and public holidays.
  • Must be comfortable with wearing light theatrical makeup, including foundation and blush, as part of the on-camera presentation.
  • Fluent in Japanese, working knowledge of English
  • NO experience required
Additional Information

#workatevolution

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