Automotive Service Advisor
4 days ago
Automotive Service Advisor – High-Volume Ford Dealership (Edmonton)
Location: Edmonton, AB
Job Type: Full-time, On-site
About Us
We are a high-volume Ford service department in Edmonton with one of the largest facilities in Western Canada. With 47 service bays, OEM-trained technicians, and modern tools and technology, we support a strong, team-focused culture and a loyal customer base.
We're looking for an Automotive Service Advisor who thrives in a busy shop, communicates clearly with customers, and wants to grow in a high-performance environment.
Key Responsibilities
· Greet customers and perform thorough intake of concerns and maintenance needs
· Accurately write and update repair orders in the DMS
· Review technician inspections and prepare clear, transparent estimates
· Present recommended work to customers, explain priority and benefits, and obtain approvals
· Communicate with customers throughout the repair using phone, text, and digital tools
· Coordinate with technicians and parts to manage timelines and expectations
· Proactively book follow-up/next appointments and promote valet/mobile options where appropriate
· Support a positive customer experience and help maintain strong satisfaction scores
What We're Looking For
· 2+ years' experience as a Service Advisor in a dealership or busy independent shop
· Strong verbal and written communication skills; able to explain technical work in plain language
· Proven ability to handle a high volume of repair orders while staying organized
· Comfortable using technology (DMS, scheduling, texting, video estimates, etc.)
· Customer-first mindset with a focus on trust, transparency, and long-term relationships
· Team player who collaborates well with technicians, parts, and management
What We Offer
· Full-time, stable hours in a modern, high-volume facility
· Benefits package (details discussed in interview)
· Training and development, including exposure to Ford OEM processes and systems
· Strong team culture with nearly 100% technician retention
· Career growth opportunities within a top-performing Ford dealership
Schedule
· Full-time
· Daytime shifts within our 7:30am–10:00pm operating hours (specific schedule discussed during interview)
Job Type: Full-time
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Casual dress
- Dental care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Work Location: In person
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