Automotive Service Advisor

4 days ago

Sherwood Park, Alberta, Canada Sherwood Powersports and Marine Full time

Automotive Service Advisor – High-Volume Ford Dealership (Edmonton)

Location: Edmonton, AB

Job Type: Full-time, On-site

About Us

We are a high-volume Ford service department in Edmonton with one of the largest facilities in Western Canada. With 47 service bays, OEM-trained technicians, and modern tools and technology, we support a strong, team-focused culture and a loyal customer base.

We're looking for an Automotive Service Advisor who thrives in a busy shop, communicates clearly with customers, and wants to grow in a high-performance environment.

Key Responsibilities

· Greet customers and perform thorough intake of concerns and maintenance needs

· Accurately write and update repair orders in the DMS

· Review technician inspections and prepare clear, transparent estimates

· Present recommended work to customers, explain priority and benefits, and obtain approvals

· Communicate with customers throughout the repair using phone, text, and digital tools

· Coordinate with technicians and parts to manage timelines and expectations

· Proactively book follow-up/next appointments and promote valet/mobile options where appropriate

· Support a positive customer experience and help maintain strong satisfaction scores

What We're Looking For

· 2+ years' experience as a Service Advisor in a dealership or busy independent shop

· Strong verbal and written communication skills; able to explain technical work in plain language

· Proven ability to handle a high volume of repair orders while staying organized

· Comfortable using technology (DMS, scheduling, texting, video estimates, etc.)

· Customer-first mindset with a focus on trust, transparency, and long-term relationships

· Team player who collaborates well with technicians, parts, and management

What We Offer

· Full-time, stable hours in a modern, high-volume facility

· Benefits package (details discussed in interview)

· Training and development, including exposure to Ford OEM processes and systems

· Strong team culture with nearly 100% technician retention

· Career growth opportunities within a top-performing Ford dealership

Schedule

· Full-time

· Daytime shifts within our 7:30am–10:00pm operating hours (specific schedule discussed during interview)

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision care

Work Location: In person

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