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Quality Assurance Specialist

2 weeks ago

Ottawa, Ontario, Canada Teldio Full time

Teldio is seeking a detail-oriented, technically skilled Quality Assurance Specialist to join our Support team. This role ensures our products and integrations deliver reliable, high-quality performance before they ever reach customers - while staying closely connected to the realities of field deployments and customer use cases.

As part of the Support team, you'll work with real-world environments involving two-way radios, video management systems (VMS), access control, and networked security infrastructure. You'll transform insights from customer support cases into structured test plans, reproduce complex issues, and collaborate with engineering to validate fixes and prevent regressions.

If you enjoy digging deep into technical problems, building repeatable test processes, and directly improving customer experience, this could be a great fit.

What You Will Be Doing

Quality Assurance & Testing

• Design, execute, and document test cases for new features, integrations, and bug fixes.

• Reproduce customer-reported issues and work with engineering to confirm resolutions.

• Create and maintain regression test suites that reflect real-world customer environments.

• Define clear acceptance criteria for product updates and releases.

• Track defects, verify fixes, and help ensure releases meet quality standards.

Support Collaboration

• Partner with Support Specialists to analyze recurring issues and identify patterns for QA coverage.

• Translate customer pain points into actionable test cases and validation procedures.

• Provide feedback and technical context during post-incident reviews.

• Maintain knowledge base and troubleshooting documentation to assist the Support team.

Process Improvement

• Help evolve internal QA and testing processes for efficiency and repeatability.

• Contribute to improving deployment validation steps and pre-release checklists.

• Share findings that can reduce support load and enhance long-term product stability.

What We're Looking For

Required Traits and Skills

• Strong analytical and diagnostic mindset - you enjoy finding and understanding the "why" behind issues.

• Excellent troubleshooting and technical problem-solving skills across software, networks, and system integrations.

• Familiarity with Linux environments and command-line tools.

• Clear communicator who can document results precisely and share findings effectively.

• Organized, self-motivated, and capable of managing multiple QA tasks independently.

Preferred Experience

• 2+ years in QA, technical support, or systems integration environments.

• Experience testing or supporting systems that involve networking, VMS, access control, or radio integrations.

• Familiarity with test plan creation, bug tracking tools, and version control systems.

• Bonus: any experience with scripting (Bash, Python) or test automation frameworks.

Role Logistics
Primarily an on-site position in Ottawa, with hybrid flexibility as experience and independence grow.
Occasional travel may be required for customer deployments or training.

Perks and Benefits

• Medical coverage for medical, dental, and vision

• Flexible work hours and PTO (vacation and sick days)

• A collaborative, tight-knit team solving meaningful technical problems

• Opportunities to work with innovative technologies across physical security, communications, and IoT

Principals only — no agencies or recruiters.