Vape Store CSR

Job Overview

Join our dynamic team as a Vape Store Customer Service Representative (CSR), where your enthusiasm and dedication will drive exceptional customer experiences In this lively role, you'll serve as the friendly face of our store, guiding customers through their vaping journey with expert advice, engaging product demonstrations, and personalized service. Your energy and communication skills will help create a welcoming environment that encourages repeat visits and boosts sales. This paid position offers a fantastic opportunity to develop retail expertise while working in a fast-paced, fun atmosphere.

We are seeking enthusiastic and customer-focused individuals to join our team as Vape Store Customer Service Representatives (CSRs). In this role, you will be the welcoming face of our store, offering expert guidance, product demonstrations, and personalized support to help customers navigate their vaping needs. Your strong communication skills and positive energy will contribute to an inviting atmosphere that encourages customer loyalty and supports overall store success.

In addition to CSR roles, management opportunities may be available for candidates with proven leadership abilities. We value responsible, service-oriented team members, as our stores are known for exceptional customer care and a loyal base of regular shoppers. Additional skills - such as inventory management, social media proficiency, or sales and promotions—are considered strong assets.

Responsibilities

• Greet customers warmly and provide outstanding customer service to ensure a positive shopping experience
• Assist customers in selecting products by understanding their preferences and needs, offering knowledgeable recommendations
• Conduct engaging product demos to showcase new or popular items, highlighting features and benefits effectively
• Operate the POS (Point of Sale) system accurately for transactions, including cash handling and credit card processing
• Manage stock levels by merchandising displays, stocking shelves, and organizing inventory efficiently
• Upsell complementary products to maximize sales opportunities while maintaining a customer-first approach
• Maintain store cleanliness, organize merchandise, and ensure the store environment is inviting and well-presented
• Demonstrate excellent phone etiquette when answering inquiries or assisting customers remotely

Requirements

• Previous retail sales or customer service experience preferred, especially in grocery stores or similar environments
• Supervising experience is a plus, with the ability to lead by example and assist team members when needed
• Bilingual skills are highly valued to serve a diverse customer base effectively
• Strong communication skills with an energetic attitude and positive demeanor
• Basic math skills for cash handling, retail math calculations, and POS operations
• Ability to perform cashiering duties accurately and efficiently in a fast-paced setting
• Knowledge of merchandising techniques and stock management practices
• Familiarity with upselling strategies to enhance sales performance
• Excellent phone etiquette for professional remote communication

Candidates without prior vape store experience are encouraged to apply and should include a cover letter explaining why they would be a strong fit for the role.

Applications/Cover letter drop-off locations: Vape Street at Ave in Surrey, or V Street Convenience at 20108 Fraser Highway in Langley.

Join us to be part of an energetic team dedicated to delivering top-tier customer service We're committed to supporting your growth with ongoing training opportunities and a vibrant work environment where your enthusiasm makes a difference.

Job Types: Full-time, Part-time, Permanent, Casual

Pay: $17.85-$24.00 per hour

Expected hours: 12 – 40 per week

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Work Location: In person