Inside Sales Representative

About us

Established in 1924, Standen's is a Canadian manufacturing company making alloy steel products that are formed, forged, upset, threaded or heat-treated for a variety of markets. As one of North America's largest full-line leaf spring, suspension component and agricultural tillage tool manufacturers, Standen's prides itself on quality products and services.

We are registered to the ISO 14001 international environmental standard, the ISO 9001 international quality standard and in 2010, we were successful in obtaining our Certificate of Recognition (COR), Alberta's only safety standard recognized by Occupational Health & Safety.

General Description

The Inside Sales Representative is responsible to generate and grow new customers through referrals. Works with customers on their specific requirements, addresses customer complaints and acts as a liaison between customer, manufacturer and supplier. The position works with Account / Sales Managers to manage customer accounts including processing new PO's, invoicing, & shipping & collections. The position manages product forecasts and ensures follow up and confirming completion dates with manufacturing scheduling. Works with sales, engineering, manufacturing, purchasing, shipping, accounting, & IT – works across all levels in Standen's from shop floor to supervisory & management level.

Skill/Effort Requirements

• Excellent customer service skills; able to solve problems
• Self-motivated – drive to achieve personal development and organizational goals
• Proficient in MS Office 365 (Outlook, Excel, PowerPoint, Word)
• Previous ERP experience an asset
• Must possess excellent English written and verbal communication skills
• Parts experience is an asset especially Suspension and Axle experience/knowledge

Responsibilities

• Responsible for national and international shipment execution, tracking and receipt of end product centre in a timely and cost-effective manner for both internal and external customers (i.e.: Pro-forma invoices for Indianapolis OEM shipments, Incoming/outgoing EDI);
• Review and follow up to complete weekly EDI invoicing and ASN's on customers portals as required
• Weekly review planning schedules for OE P/N's to ensure accuracy & alignment.
• Coordinate daily (via meeting, phone and/or email) with scheduling & manufacturing to ensure parts are complete and available to ship on-time as originally scheduled with customer dates.
• Respond to weekly OEM/OES expedite requests to manufacturing, 3rd party (Pioneer), OE, military and AG customers, etc.
• Respond to OE customer calls, complaints and all manner of requests including PO's, shipments, QA, delivery, etc.
• Work with external & internal customers to facilitate and deliver OE PPAP, CoC's and other special documentation requests as required.
• General sales support – writing credits, detailed sales analysis, pricelist review and loading Dynamics 365 setting up top level assemblies (TLA's), part number creation.
• Accurate input of external and Internal orders/transfers via external and internal systems/methods in compliance with contract review work procedures
• Maintaining the highest standards of customer service, both internal and external.
• Abide by all Standen's policies and procedures, assisting in maintaining the safest, most productive work environment.
• OEM and OE Trailers (For this role)Coordinates acceptance and entry of new PO's
• Issues invoices as per customer preferences (agreed to terms & conditions)
• Assists with shipping details as per customer contract/agreement
• Administers customer forecasts as per details from customer web portals
• Works with Account and Sales Manager to provide quotations to customers for both new and existing parts
• Other duties as assigned.

Working Conditions

• Office work
• Manufacturing environment; warehouse and outside storage yard

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• RRSP match
• Store discount
• Vision care

Experience:

• Inside Sales: 3 years (required)

Work Location: In person