Inside Sales Representative, Customer Onboarding

As our Inside Sales Representative, you will play a crucial role in promoting our products to the Master Groups Western Canadian customers. This position focuses on the onboarding of new accounts, as well as assisting in supporting key and churned customers. Your responsibilities will include evaluating customer needs, providing pricing solutions, inputting orders, coordinating logistics, and delivering outstanding after PO support. This role can be based out of Calgary, AB or Edmonton, AB.

What you will accomplish with us:

• Technical Expertise: Mastering the intricacies of cross-referencing parts and equipment to precisely meet diverse customer requirements.
• Solution-Oriented Approach: Determining Residential HVAC equipment specifications tailored to individual client needs.
• Team Collaboration: Collaborating seamlessly with the local team to manage inventory effectively and ensure timely customer service.
• Logistics Coordination: Coordinating flawless product deliveries based on customer requests, internally and from vendors.
• Proposal Development: Crafting comprehensive and compelling quotations and proposals from project plans and specifications.
• Documentation Proficiency: Providing meticulous technical drawings and data sheets for client approval.
• Communication Excellence: Engaging with contractors through clear and persuasive communication to provide accurate material lists and quotations.
• Customer Interaction: Handling calls and written communications with professionalism from clients, branch representatives, and external partners.
• Order Processing: Ensuring meticulous order processing in adherence to company policies and procedures.
• Post-Order Support: Offering impeccable after PO support with proactive follow-ups to guarantee enduring customer satisfaction.
• Problem Resolution: Navigating and resolving issues with finesse to uphold customer satisfaction and ensure adherence to company policies.
• Cross-Functional Collaboration: Building robust collaborations with internal and external departments to elevate overall customer satisfaction.
• Customer Response: Responding promptly and effectively to customer inquiries, questions, or complaints.

What You Bring to Our Team:

• Education Prowess: Post-secondary education in HVAC or related experience.
• Industry Experience: Demonstrated hands-on experience in the HVAC industry.
• Tech Wizardry: Advanced proficiency in MS Office (Outlook, Excel) and comfort with ERP software.
• Lifelong Learner: A thirst for industry knowledge and a relentless drive to acquire more.
• Sales Warrior: Completion of sales-related training programs is a bonus.
• Customer Devotion: A dedicated commitment to delivering exceptional customer service.
• Professional Charisma: A professional phone manner that leaves a lasting impression.
• Organizational Mastery: Self-motivation, organizational prowess, and strong interpersonal skills.
• Sales Dynamo: Strong sales abilities, persuasion skills, and the ability to close deals under pressure.
• Problem-Solving Extraordinaire: Excellent judgment, decision-making skills, and the ability to provide adaptable solutions.
• Time Management Virtuoso: Exceptional time management skills, thriving in a fast-paced, deadline-oriented environment.
• Eternal Student: A commitment to continuous learning and development.
• Team Alchemist: Ability to work collaboratively in a team and independently.

Compensation Information:

Base Salary Range: $60,000 - $75,000 annually

Supplemental Pay Types Include: annual bonus

This is a hybrid position, the in-office requirement is 3-4 days/ week

Ready to skyrocket your career ? Master is an equal opportunity employer, celebrating diversity and fostering an inclusive workplace. Let's create extraordinary success together

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.