General Manager, HISTORY Ottawa

Job Summary
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit

WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on

THE ROLE
As General Manager, HISTORY Ottawa, you will have the opportunity to be part of Live Nation Canada's newest music venue from the ground up. You will be responsible for building your team and meeting all opening deadlines and requirements. Once the venue is fully operational, you will be responsible for inspiring that team to create and deliver a fun, safe and entertaining experience that will exceed our guests' expectations. Your direction over the operations and leading your team to achieve goals will be key to our success.

What This Role Will Do
Operations

• Lead and manage teams to effectively provide a superior experience that will exceed our guests' expectations
• Establish and maintain service standards for staff, guests and vendors
• Effectively manage food and beverage operations including high-volume catering, alcohol service and regulations, restaurant and high-end dining
• Coordinate with Live Nation Leadership on security standards and protocols to ensure effective implementation
• Oversee all aspects of five-year CAPEX plan including planning, budgeting, execution and reconciliation
• Partner with local government and provincial legislators ensuring the highest standards of health, sanitation and cleanliness in all areas
• Manage physical venue/facility to ensure proper operation, maintenance and repair
• Facilitate proper communication and organization in the venue, as well as to and from head office
• Maintain positive talent relations by developing a solid understanding of the music industry to ensure that artists and industry representatives have positive experiences in the venue

People Management & Development

• Recruit, retain and develop a highly performing and successful team dedicated to creating a world-class guest experience
• Provide continuous direction, support, feedback and coaching to direct reports and staff to ensure consistency towards safety and the overall guest experience

Sales & Marketing Management

• Effectively increase market share by working with staff to create internal and external promotions
• Collaborate with Marketing, Premium Seat Sales, Food & Beverage, and Sponsorship teams to create innovative offerings

Enhancing Revenue/Controlling Costs

• Identify and maximize revenue drivers while effectively managing venue budget to control expenses to meet or exceed annual budget
• Analyze reports to identify trends, future needs and obstacles to achieving goals
• Identify and conduct due diligence for all capital projects

What This Person Will Bring

• A minimum of 5 years' relevant experience as a General Manager or Operations Manager in a hospitality-related business
• B.A. in Business Management or related field and/or equivalent experience
• Certified Health & Safety member
• Extensive background in event sales and promotion
• Excellent communication skills
• Proven ability to generate revenue and manage budgets effectively
• Strong problem-solving skills in long-term and immediate situations
• Strong leader with the passion and dedication to create a world-class guest experience

Benefits & Perks
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych
• YOURSELF: Generous paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets
• WEALTH: RRSP program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network, gender reassignment support

We thank all candidates for their interest, only those who will be selected for an interview will be contacted.
Physical Requirements/Work Environment
Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, provincial and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.