Junior Desktop and System Support Technician

2 weeks ago

Guelph, Ontario, Canada Linamar Corporation Full time

Job Description
Desktop and System Support Technician, Junior
Job Summary
The Desktop and System Support Technician, Junior position will be responsible for maintaining the integrity of the operating system server environment and installing system software upgrades including planning and scheduling, testing and coordination. Primarily accountable for performing workstation and server administration set up while coordinating disk space planning and management. In addition, maintain growth statistics, space forecasts, tape libraries, software and hardware inventories. Perform data backups and recoveries and maintain tape libraries, and software and hardware inventories.

Responsibility

  • Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA.
  • Troubleshoot and solve office desktop problems.
  • Act as the "face of IT" at designated facility and route issues.
  • Prepare regular and special reports and analyze within prescribed guidelines.
  • Contact customers, suppliers, or organization employees outside the immediate work area to exchange information.
  • Inform Corporate IT management of any issues concerning requests to perform tasks outside of this job description.
  • Purchase software and hardware for designated facility according to standards and IT purchasing procedures.
  • Ensure licensed software is used in facility and the information is maintained in the licensing database.
  • Setup and install all network attached equipment at facility.
  • Maintain software and hardware on desktops at facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
  • Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware.
  • Administer local phone system (including paging, voice mail, moves-adds-changes).
  • Prepare, monitor and adjust work schedules and evaluate data on user support services provided.
  • Ability to evaluate information technology needs and users' software needs.
  • Reliable transportation is required for this role, as it involves travel between facilities.
  • Hours of work may include evenings or weekends.

Academic/Educational Requirements

  • Post-Secondary Education in Computer Science is preferred.

Required Skills/Experience

  • Current MCP considered an asset.
  • ITIL and ITSM knowledge is preferred.
  • Knowledge of Windows Desktop OS, Microsoft Office, Dell Desktop and Notebook hardware and Networking basics.
  • Working knowledge of data communications troubleshooting.
  • Ability to read and understand equipment, policy and procedure manuals.

What Linamar Has To Offer

  • Competitive Compensation
  • Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
  • Opportunities for career advancement.
  • Sustainability Counsel
  • Community based outreach supporting both local and global initiatives and charities.
  • Discounts for local vendors and events, including auto supplier discounts.

About Us
Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools, you need to succeed, you will make an impact along with other motivated and engaged people.

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