Quality Service Analyst

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term: Regular/Full-time

Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $71,771 to $76,071 annually

Team: SI Vernon 1

Location: Vernon (Hybrid – 3 days a week in office – after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About The Role
As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.

Key Responsibilities
Consulting with Facilitators about support requests, service availability, and resource suitability

Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues

Working with the Facilitator in assisting individuals and their families who are experiencing a crisis

Recruiting and developing new service relationships

Developing service contracts or agreements and negotiating the costing details and quantities

Negotiating contract costing and advising on requirements for corrective action in contracted service delivery

Ensuring service collaboration and developing cost-sharing agreements

Liaising with key staff regarding current funding limitations or delays, and participating as a team member in local budget management

Reviewing financial reports to ensure delivery of services for approved funding supports

What You Will Bring
Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline

Experience working in the social services sector in areas such as resource development or contract management

An equivalent combination of relevant education/experience may be considered

We Are Also Looking For
Strong written and oral communication skills, presentation skills, and interpersonal skills

Excellent analytical and problem-solving skills

Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations

Ability to manage finances, budgets or other resources

Ability to manage multiple priorities/projects and produce results within deadlines

Ability to develop and enhance service networks, including colleagues, service providers and community members

Ability to effectively represent CLBC in the community, exercising tact and diplomacy

Ability to w

Benefits: A rewarding career at CLBC comes with great benefits, including:

Employer-paid extended health and dental plan

A BC Public Service Pension plan with employer contributions

Generous vacation plus additional personal days

Paid maternity/parental/adoption leave

Life insurance, paid sick days, and, if needed, long-term disability

Wellness supports, including an Employee and Family Assistance Program

Professional development funds and resources to encourage continuous learning and skill development

Access to government discounts on travel, cell phones, and more

Additional Info

Occasional overnight travel may be required

Possession of a Class 5 driver's license and a clean driver's abstract is required

Successful applicants are subject to a Criminal Record Check

An eligibility list for internal candidates may be established

Closing date: December 18, 2025

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.