Coordinator, Quality Assurance MDRD

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

We are currently hiring for the position of Coordinator, Quality Assurance for the Medical Device Reprocessing Department. 

Employment Status: Full-time 
Hours of Work: Primary Monday - Friday, business hours.
Location: Humber River Health, Wilson Site 
Labour Group: Non-Union
Reporting Relationship:  Manager, MDRD

Responsibilities

Spot check for accuracy of all reprocessing parameters including but not limited to decontamination processes, prep & assembly processes, sterilization processes and case cart picking and delivery/stockingObtain, correlate and summarize trends from spot check dataProcess sterilization recalls, and assist in collecting, returning and or corrective actions for recalled products in collaboration with Manager MDRDProvide support to MDRD leadership with –coaching departmental and clinical staff in reprocessing workflows and processes including standards o tracking and coordinating medical devices, medical instruments, and loaner instrumentscorresponding and coordinating timely delivery of medical device requests with vendors and Procurementinterviewing stakeholders and process owners to define processes, including their scope - to gather potential data, information and/or requirements for said processes and for technical or digital solutionsreviewing of best practices and evidence based health care reprocessing literature to inform recommendations & selection of alternatives approaches reprocessing improvements and/or required solutionsimplementing development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant partiesquality check to ensure process mapping is complete capturing all steps of a work activity and all relevant parties who are involved in carrying out each stepRecommend to Supervisor QA-MDRD design, implementation, and maintenance of operational process improvements and share related information based on data and trendsQuality check incoming inspections, testing, preventative and corrective maintenance to ensure that they documented correctly and accurately for all reprocessed devices and reprocessing equipmentAssist with managing the full spectrum of reprocessed medical device tracking from entry of new medical devices to their disposalGenerate and tabulate reports from T-Doc on staff productivity, departmental accuracy and utilization of resourcesGenerate utilization reports for staff errors, departmental errors, productivity reports and medical devicesTrack medical device depreciation and produce forecast for medical device replacementsTracks repairs on instruments and reprocessing equipmentAs a change agent, provide staff with positive reinforcement and demonstration of new skills and techniquesAssist Supervisor QA-MDRD with implementation of performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of successGather post-implementation data and metrics to measure success

Qualifications:

Graduate of a recognized MDR program requiredCertified Medical Device Reprocessing Technician (CMDRT) requiredMember of Medical Device Reprocessing Association of Ontario (MDRAO) required2 years of Recent experience in MDR including coordination and data gathering and coordination required2 years of Experience in a computerized healthcare environment preferredMS Office (Outlook, Word, Excel, PowerPoint, etc.) requiredKnowledge and applied experience of Healthcare MDRD requirements, Working knowledge of communications technological skills requiredInterpersonal, negotiation, problem solving, customer service skills required An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

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