Account Manager

We are seeking a dynamic and results-driven Account Manager – Market Development to lead a strategic program in the smoke-free tobacco category. This role combines client service excellence, sales leadership, and team development to ensure program success. We are looking for a natural leader who values authenticity and collaboration, capable of mentoring a field team, and driving advocacy and adoption through insight-led strategies.

The Account Manager acts as a key partner to the client and retail stakeholders, driving territory-specific strategies that align with shared objectives. The successful candidate will manage and mentor a team of Territory Sales Representatives responsible for driving adoption of smoke-free alternatives amongst legal-age smokers and nicotine users. As a field-based leadership role, it requires flexibility beyond a traditional 9–5 schedule. Candidates should be comfortable with variable hours, travel within their territory, and hands-on engagement with their direct reports and retail partners.

Field Team Leadership & Coaching (50%)

• Partner closely with our internal recruitment team in interviewing and hiring candidates who meet the required skills and competencies.
• Conduct regular in-field visits and work-withs to observe performance, provide one-on-one coaching, and deliver timely feedback.
• Motivate and inspire the team to achieve and exceed targets, fostering resilience and confidence in handling objections and rejections.
• Build a collaborative, high-performance team culture built on transparency, accountability, and shared success.
• Educate and guide the team on evolving consumer behaviors and category insights to optimize execution.
• Promote the exchange of insights and best practices across the team to drive continuous improvement.
• Demonstrate authentic leadership by listening actively, addressing challenges with compassion, and creating an environment where people can perform at their best.

Strategic Partnership & Territory Development (30%)

• Build and maintain strong, positive relationships with retail stakeholders
• Recognize opportunities to accelerate adoption and co-create solutions with retail stakeholders to maximize program outcomes.
• Design and execute territory-specific strategies that strengthen retailer engagement.
• Provide actionable insights and recommendations to drive success and achieve or exceed performance targets.

Administration & Reporting (20%)

• Lead team communications, ensure reporting accuracy, and oversee KPI tracking.
• Manage expenses, ensure training completion and compliance, and prepare performance summaries with actionable insights.
• Provide leadership and the client team with actionable market insights, performance optimizations, and best practices to bolster program success.

Minimum 3–5 years of experience in account management, sales leadership, and team coaching with proven results achieving KPIs.

• Demonstrated ability to independently lead and manage a dispersed field team, ensuring accountability, regulatory compliance, and performance excellence.
• Proven ability to establish strategic partnerships through consultative engagement.
• Professional experience in retail partner management/retailer network development will be viewed as a strong asset.
• Strong interpersonal skills with a magnetic, approachable presence that inspires trust and engagement.
• Skilled in objection handling and guiding others to overcome challenges.
• Understanding of key trends with legal age smokers and nicotine users.
• Exceptional organizational skills and attention to detail for managing schedules, reporting, and compliance.
• Comfortable working in-field and stepping into sales roles when needed.
• Proficient in Microsoft Office Suite.
• Valid driver's license and reliable personal vehicle required.

Mosaic is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-)

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

#DiscoverYourPath