Client Success Specialist

6 days ago

Vaughan, Ontario, Canada Merriam Music Full time $50,000 - $65,000 per year
Job description

The candidate we're seeking is best described as someone who:

  • Enjoys goal-oriented problem-solving, who is energized by challenges
  • Is highly organized and excels in personal time management
  • Has a strong vocabulary and is an effective written and verbal communicator
  • Provides elite level customer service to students, families and customers

REQUIREMENTS

  • Post-secondary education of any discipline
  • Previous experience in delivering exceptional customer service with excellent problem-solving skills
  • At least 1 year of success in a sales role (inside or outside)
  • Intermediate proficiency in Google Workspace
  • Ability to multi-task in order to complete tasks within a fast-paced environment
  • Some evenings and consistent Saturdays required

RESPONSIBILITIES

  • Company knowledge: Understand the full Merriam Music offering (lessons, programs, events, policies and instruments) in order to maximize each customer contact opportunity
  • Customer loyalty management: Provide high-level customer service to develop relationships and retain students, continually reinforce the Merriam differentiators to help meet targets for both retention and add-on business
  • Customer service: Translate customer questions, issues and concerns into positive experiences and resolutions for customers, processing back-end changes for lessons
  • Business development: Seek out new business opportunities with our existing clientele
  • Withdrawal intervention: Respond to withdrawal requests to determine issues, work through issues to retain customers, meet/exceed retention targets (personal and team/school)
  • Analysis: Track and analyze withdrawal data in order to increase retention

PERKS

  • Vibrant company culture where everyone has a shared passion for music and education
  • Membership in a co-op health benefits package, which offers coverage for dental, medical, and other various benefits
  • Staff discounts for instrument purchases and lessons

Salary Expectations:

The compensation structure includes both base salary in addition to performance-based commission. Successful candidates have the ability to earn between $50,000 - $65,000.

Schedule and location:

The schedule includes a blended schedule included day shifts, evening shifts and consistent weekends. It is expected that the individual will work 4 days a week on-site at the Oakville and/or Vaughan locations and 1 day a week working remotely from home.

Merriam Music welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

  • Client Engagement Specialist

    2 weeks ago

    Vaughan, Ontario, Canada PSP Services Full time $50,000 - $60,000 per year

    Job descriptionClient Engagement SpecialistWork Location: PSP Services Head OfficeWork Schedule: Full Time – In Office – 8 HoursReporting Relationship: You will report to the Team Manager, Merchant ServicesPaid training will start effective immediately.Payment Solutions Providers (PSP) Services is an award-winning Canadian Fintech company, dedicated to...

  • Mortgage Specialist Assistant

    2 weeks ago

    Vaughan, Ontario, Canada RBC Full time $120,000 - $150,000 per year

    Job Description What is the opportunity? As a Mortgage Specialist Assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure...

  • Crushing Application Specialist

    33 minutes ago

    Vaughan, Ontario, Canada Toromont Cat Full time $80,000 - $120,000 per year

    Toromont Cat is looking for a Crushing Specialist to join our team The Crushing Specialist is the primary resource for our customer and sales force in representing multiple crushing product lines. Perform demonstrations, training, control programs, inventory, and customer orders by reviewing and creating quotesAs a Crushing Specialist, YOU Will...

  • Senior Customer Success Manager

    6 days ago

    Vaughan, Ontario, Canada STAN AI Full time $80,000 - $120,000 per year

    Enterprise Customer Success Manager – STAN AIOur team is growing As part of STAN's team, the Enterprise Customer Success Manager will help drive long-term growth and retention of property management firms using STAN by building relationships and delivering solutions across an assigned book of business.About UsWe believe that properties can be managed...

  • Technical Customer Success Manager

    2 hours ago

    Vaughan, Ontario, Canada STAN AI Full time $80,000 - $120,000 per year

    Our team is growing Working as a part ofSTAN's Team,theTechnical Customer Success Managerwill contribute to the long-term growth and retention of property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business.About Us:We believe that properties can be managed autonomously. Do you? STAN is the...

  • Enterprise Customer Success Manager

    2 weeks ago

    Vaughan, Ontario, Canada STAN AI Full time $90,000 - $120,000 per year

    Our team is growing Working as a part ofSTAN's Team,theEnterprise Customer Success Managerwill contribute to the long-term growth and retention of property management firms using STAN, through rapport building and solutions-based selling across an assigned book of business.**About Us:**We believe that properties can be managed autonomously. Do you? STAN is...

  • Customer Success Sales Manager

    5 days ago

    Vaughan, Ontario, Canada WellnessLiving Full time $60,000 - $120,000 per year

    Title:Customer Success Sales ManagerSalary:Based on experience + Benefits + VacationLocation:Thornhill, Canada (hybrid)Length:Permanent, full-timeAbout UsAt WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of...

  • Construction Specialist

    2 weeks ago

    Vaughan, Ontario, Canada City of Vaughan Full time $90,000 - $120,000 per year

    CITIZENS FIRST THROUGH SERVICE EXCELLENCEWe have an exciting Permanent Full-Time, Non-Unionized opportunity in the Environmental Services Department for an experienced and motivated individual.Construction Specialist (Water, Wastewater & Stormwater)J Vaughan is one of Canada's fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre;...

  • 3040 QA/RA Specialist

    7 days ago

    Vaughan, Ontario, Canada Hess Associates Full time $60,000 - $90,000 per year

    Vaughan, Ontario (On-Site) | Reports to QA/RA Manager | Full-Time Our client is a fast-growing health supplements and PPE manufacturer and distributor seeking a hands-on Quality Assurance/Regulatory Affairs Specialist to work on initiatives related to compliance, quality, and regulatory affairs. Reports to the Quality Assurance / Regulatory Affairs...

  • Assistant Specialist

    2 weeks ago

    Vaughan, Ontario, Canada WCEP Canada Full time $60,000 - $80,000 per year

    Job Posting: Assistant Specialist (Education Program Officer)Company:WCEP Canada Inc.Location:North York, Ontario (On-site)Employment Type:Full-time, PermanentHours:35 hours per weekLanguages:English and Turkish (professional or native proficiency required)Salary Range:$25.00 – $30.00 per hour (based on experience)About WCEP CanadaThe Worldwide Cultural...