Field Support Technician

5 days ago

Montreal, Quebec, Canada Blupace Full time $48,000 - $60,000 per year

Job Title: Field Support– End User Device Support (Bilingual: English/French)

Location: Montreal, Canada

Experience Required: 2–4 years

Languages: Fluent in English and French (French is a local language in Montreal)

Role Overview:

We are looking for a technically skilled and customer-focused Field Engineer to provide remote support for end-user devices across Nespresso Boutiques (coffee shops) in Canada. This role is based in Montreal and involves supporting a wide range of devices including laptops, desktops, tablets, iPads, and point-of-sale (POS) systems. The engineer will also participate in a rotating on-call schedule to ensure 13x7 coverage.

Key Responsibilities:

  • Provide remote support for laptops, desktops, tablets, and iPads running Windows 10/11.
  • Troubleshoot hardware and software issues, including basic component-level diagnostics.
  • Support POS systems used in Nespresso Boutiques across Canada.
  • Perform daily visual checks of meeting room equipment and restart devices as needed.
  • Image laptops, desktops, and tablets using Windows 11 imaging tools.
  • Provide basic support for desktop applications such as Microsoft Office, VPN clients, and collaboration tools.
  • Use SCCM for basic device management and software deployment.
  • Monitor devices using the Meraki Dashboard (L1 level).
  • Basic Lan/wifi Network troubleshooting
  • Participate in an on-call rotation (5 hours/day) in addition to regular 8-hour shifts.
  • Collaborate with internal IT teams and escalate issues when necessary.

Required Skills & Qualifications:

  • 2–4 years of experience in IT support or field engineering roles.
  • Proficiency in Windows 10/11 OS and hardware troubleshooting.
  • Experience with device imaging and deployment processes.
  • Basic knowledge of SCCM and Meraki Dashboard.
  • Familiarity with POS systems and retail IT environments is a plus.
  • Strong communication and interpersonal skills.
  • Fluent in both English and French (spoken and written).
  • Ability to work independently and manage time effectively in a remote support setting.

Job Type: Casual

Pay: $25.00-$28.00 per hour

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