Global Sales Training Specialist

Purpose

The Global Sales Training Specialist reports to the Global Sales Training Manager. As a member of the Global Sales Operations team, we create and deliver sales and service enablement processes, systems, and tools to our Global Sales colleagues (consisting of the Outside Sales and Reservations teams) so that they can deliver life-changing experiences to our guests and trade partners.

More specifically, the role delivers training initiatives to Global Sales employees and our Trade Partners so that they can achieve their business objectives such as rail guest, revenue, conversion, efficiency, quality, guest, and employee satisfaction targets. Specific accountabilities include the facilitation of Global Sales team member onboarding and ongoing upskilling, collaboration on the Vacation Consultant Familiarization Program, collaboration on the creation and maintenance of the department's knowledge base, creation of Sales Learning content (including various sales tools), Partner training, Partner Learning Journeys, and support of the travel agent training platform (called TRACKS).

Key Areas of Accountability

Area of Accountability #1: Global Sales Team Training

Onboarding

• Deliver, develop, and refine on-boarding training for all new hires in the Global Sales department, focusing on our company, values, products, sales processes, and soft skills to meet required competency targets

• Ensure statutory training requirements are met during the on-boarding process.

• Monitor and measure feedback and proficiency from Sales team members. Manage quality of on-board training to identify opportunities.

Continuing Education for Global Sales Team

• Execute training programs that include, but are not limited to, product education, sales and customer service behavioural skills development, technology tools, and process improvements.

• Continually support best practices to ensure consistent, high quality, efficient, and repeatable performance while providing input on the continuous improvement of sales processes.

• Suggest new training content based on feedback from team members.

• Assess readiness of sales team members through performance reports, surveys, interviews with employees, focus groups, and/or consultation with team members.

• Deliver Ad-Hoc training (for example, new process implementation/ process improvement /change management plan).

• Coordinate with Global Sales Training team, as well as other sales team members, on the design, creation, and/or maintenance of the department knowledge base.

Area of Accountability #2 - Trade Partner Learning Journeys

Support the delivery of the annual Learning Journeys program, our Travel Trade familiarization trip program -an educational experience which allows our partners to immerse themselves in our product and destinations.

• On-going communications with the Sales Team and Partners so that we provide a memorable experience and achieve the required ROI.

• Work with stakeholders to secure inventory and develop logistics plan for delivery.

• Identify and implement opportunities for continuous improvement.

• Manage costs to stay within this budget.

• Participate in Learning Journeys to provide support for Sales Managers and Partners and assist in the logistics and delivery of the program, if/as required.

Area of Accountability #3 – Facilitation of Trade Partner Learning Content

In collaboration with key stakeholders:

• Evaluate and prioritize new training requests. Aligned with corporate and department priorities, identify Global Webinar topics that reinforce product offering, and improve partner selling effectiveness

• Create and deliver Global Webinar series content (live and pre-recorded) across different time zones.

• Develop and deliver training programs on Partner online booking options, product updates, and available technology tools so that Partners can more effectively sell our products.

• Create and update various sales tools, such as sales presentations.

• Identify, develop, and communicate new eLearning modules for the travel agent training platform.

Area of Accountability #4 – Train and refine AI models

In collaboration with various departments:

• Train and update AI models to evolve the employee, partner, and guest experience.

• Train sales employees and partners to effectively utilize AI.

Area of Accountability #5 – Optimize Training Practices

In collaboration with other colleagues, drive consistency and excellence in global sales training practices through standardization and leveraging emerging technologies, including AI, to enhance learning outcomes for sales employees and partners.

• Standardize and optimize training practices across global sales teams to ensure consistency, scalability, and impact.

• Leverage technology tools (such as automation and AI) and analytics to personalize learning, measure effectiveness, and continuously improve training delivery.

• Integrate technology-driven solutions to streamline content development, delivery, and performance tracking.

Qualifications

Education/Certifications/Knowledge

• Post-secondary education in business and/or travel/tourism (desired)

• 8-10 years' sales experience with a minimum of 2 years focused on training in sales or travel industry professionals.

• University degree or diploma in Adult Education or related training and certification in Learning and Development is an asset.

• Valid passport and driver's license are required

Experience

• Minimum 2 years of experience working in an inside or outside sales role (required)

• Minimum 2 years of experience in sales within travel industry (desired)

• Familiarity with AI-powered learning tools and platforms and/or experience applying AI in training or enablement context is considered an asset.

Skills

• Demonstrated ability to design and develop training programs.

• Advanced communication/presentation/engagement skills in English. Fluency in other languages is an asset.

• Advanced organizational skills

• Excellent verbal and written communication skills

• Intermediate project management skills

• Expert in the use of MS Office (especially PowerPoint)

Attributes (personality traits and working style)

• Ability to work to tight deadlines, under pressure.

• Ability to influence stakeholders at various levels.

• Warm, charismatic, energetic demeanor.

Working Conditions

• While working hours will be largely reflective of the core Vancouver hours, on occasion, earlier start times or later finish times (via split shifts) will be required to support the training of our International Markets.

• Employees must reside within the Greater Vancouver, BC area. This is a hybrid role where employees will be required to work from the Vancouver head office at least 3-days per week.

• Ability to travel internationally.

Compensation

• The base salary offered for this role is $62,000 to $75,000 per annum and can vary based on job-related expertise, qualifications, experience and internal equity.
• Eligible for Armstrong Collective's discretionary bonus program

Eligible Benefits

Armstrong Collective supports our team members' health and wellness by providing a comprehensive medical plan with 100% employer paid premiums, some of which includes:

• Medical, Dental, Vision, Life Insurance
• Short term disability, long term disability benefits
• Travel emergency assistance
• Vacation time and sick time
• Up to 5% RRSP and/or TSFA match
• Two complimentary annual train tickets after first year of employment

Armstrong Collective, Rocky Mountaineer and Canyon Spirit are an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodation during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

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