Team Assistant

Employment Status: Regular Full-Time

✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance

✓ Weekdays

Team Assistant - Home Support Services

Competition Number: 19969

Primary Work Location: Waterloo Memorial Recreation Complex (Community Pavilion)

Posting Status: Internal / External Job Posting

Hourly Range: $58,696-$73,369 (Band: J)

Number of Positions: 1

Employment Group: Staff Association

Job Status: Regular, Full Time

Posting Release Date: October 16, 2025

Hours of Work: 35 hours per week*

Posting Closing Date: October 30, 2025

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo's Strategic Plan, Vision, Values and Guiding Principles, please click here: City of Waterloo Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness
• Dedication to the organization's commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey
• A commitment to environmental sustainability as demonstrated in many plans and policies - For example we're working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway
• Certification as a Living Wage Champion with fulsome employer-paid benefits package (extended health and dental care), including paid sick days, long-term disability, life insurance, Employee and Family Assistance Program and Maternity/Parental Leave Top-Up
• Defined Benefit Pension Plan (OMERS) eligibility for all employees
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime
• Easy and sustainable commuting options through the TravelWise program, which offers public transit discounts and a dedicated carpool network for employees
• Substantial internal and external training and development opportunities along with opportunities to get involved and give back to the community
• Enjoyable employee-wide events, activities, site visits, BBQs to connect with coworkers
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members
• …And so much more

What you will do:

Reporting to Supervisor, Community Support Services, your primary responsibilities will include, but are not limited to, the following:

• Provide administrative support services to the Home Support Services team, including the Care Facilitator, Transportation Coordinator, and the Supervisor, as needed
• Support and complete administrative tasks including, but not limited to: approving monthly client billings, taking dining reservations, completing monthly statistics and processing mileage for Home Support Services and Senior Day Program
• Process new referrals and support service scheduling needs (i.e. transportation, shopping)
• Support dining operations and provide mealtime supervision as needed
• Process and assist in managing confidential client records
• Communicate with volunteers to confirm dates of service and billings
• Enter, update and maintain a high volume of client data in the electronic database (AlayaCare)
• Answer a high volume of telephone inquiries from clients, families and service providers, and refer callers as appropriate.
• Organize and coordinate office functions for the Home Support Services team including taking minutes
• Perform other duties as related to the operation of Home Support Services and department initiatives
• Other duties as assigned

What you will bring:

• A college diploma or degree in the health or social services field, or equivalent experience
• Two (2) or more years of related office experience
• Accurate keyboard/data entry skills
• Knowledge of the needs of vulnerable populations and the ability to empathize with service users
• Excellent oral and written communication skills
• Excellent organizational skills and ability to work with minimal supervision
• Proficiency with database software, MS Word and Excel
• Very good interpersonal skills, ability to interact tactfully and sensitively with clients from a wide-ranging cultural, ethnic and socio-economic backgrounds
• Demonstrated ability to work effectively both independently and in a team setting including within a cross-functional team setting
• Demonstrated ability to effectively multi-task and handle changing priorities
• Knowledge of electronic health records, including AlayaCare software is considered an asset
• Valid MTO 'G' class driver's licence in good standing with driver's abstract acceptable to the City (maximum of 3 demerit points; maximum of 2 convictions within the previous 36 months; no driving related criminal code convictions within the previous 36 months; and no ignition interlock restrictions) is required to perform the job.
• Current Standard First Aid with CPR certification recognized by the Workplace Safety Insurance Board (WSIB) is required or willingness to obtain within first month of employment at own expense
• Familiar with medical terminology, and office administrative procedures/concepts is an asset

• Knowledge of Community Support Services and related Home and Community Care Support Services is an asset

• Hours of Work: This position will work Monday to Friday from 8:30 am – 4:30 pm with a one hour unpaid lunch. Some flexibility may be required.

What we will require:

• A Police Vulnerable Sector Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization's commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email , quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Staff Association:

Qualified and eligible City of Waterloo Staff Association applicants will be considered first for this posting.