Client Ownership Advisor

Capital Auto Group has been driving innovation in Newfoundland and Labrador for generations. We are the province's premier automotive group, representing some of the most reputable brands in the industry with pride, dedication, and unwavering commitment to customer satisfaction. We also have a network of specialized centres that offer collision repair services, glass replacement and repair services, wholesale vehicles, rental vehicles, and specialized financing.

The purpose of this position is to effectively execute all Capital Auto Group outbound service development campaigns and retention efforts. Reporting to the Growth & Development Manager, the Client Ownership Advisor will be responding to initial email & SMS service messages in a timely manner, and ensure continuous follow-up by email, SMS, and phone until a service appointment is scheduled.

A Day In The Life…

• Responding to initial email & SMS service messages in a timely manner.
• Responding to phone inquiries from targeted campaigns.
• Ensuring continuous follow-up by email, SMS, and phone until a service appointment is scheduled.
• Validating customer communication methods in our databases.
• Providing feedback on CAG retention campaigns on servicing; first service, overdue, retention, and target through the CRM360 suite.
• Providing feedback on CAG online booking tools and related processes.
• Flagging situations that may need management intervention or that may adversely affect reputation, profitability, or customer satisfaction.
• Working with BDC team to share insights and participate in department meetings.
• Ensuring safety policies, standards, and procedures are followed to achieve a safe work environment and safety for all staff, customers, and vendors.
• Additional responsibilities as assigned, subject to periodic adjustments to align with company objectives.

What You Bring To CAG…

• High level of detail orientation with competency in email/internet and Microsoft applications including Word, Excel and Outlook.
• Identifying and resolving problems in a timely manner.
• Commitment to customer satisfaction, the desire to exceed expectations and know-how to succeed in an ethical manner is a must.
• Ability to influence, negotiate and mediate effectively with professionalism.
• Comfortable with data entry and digital database management.
• Strong written and verbal communication skills.
• Strong time management and organizational skills.
• Observing safety and security procedures and reports potentially unsafe conditions; uses equipment and material properly.
• Excellent punctuality and attendance with a commitment to consistently arriving at work on time.

What We Require From You…

• 1+ years' experience working with customers and providing an exceptional experience is an asset.
• Experience working in the automotive industry is an asset.
• High School Diploma or equivalent Graduate diploma in Administration or similar is an asset.
• Knowledge of CDK Drive and CRM 360 is an asset.
• Certificate of Conduct required.

Thank you for considering a career with Capital Auto Group. If you're passionate about customer service, detail-oriented, and thrive in a fast-paced environment, we'd love to hear from you This is your opportunity to be part of a dynamic team dedicated to delivering exceptional service and driving success.

Starting rate of pay: $19/hr + monthly incentives.

Hours of work: Monday-Friday, 8:00am-4:30pm.

Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Work Location: In person