Senior Client Solutions Architect

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024 

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing  #BetterGlobalHealth to patients everyday

Apply today and find plenty of reasons to SMILE

This role will be responsible for assisting in shaping and delivering on the Health Data Fabric (HDF) vision anchored in Smile Digital Health's FHIR platform. As a trusted Client Solutions Architect, you will help Clients and prospective customers understand the full breadth, technical and, business details of Smile's solutions through the development of custom Proof of Concepts (PoC), presentations, demonstrations, architectural diagrams/documentation, customer specific requirements, and, support the development and response of RFPs, RFIs and similar solicitation documents by detailing the adoption and migration of a customer's existing systems and data to the Smile platform.

• Act as a trusted technical advisor to prospect and assess existing customers by determining and analyzing complex technical product functionality gaps, and collaborating with various internal teams to develop solutions that meet customer expectations. 
• Develop strong relationships with varying levels of strategic  clients and maintain up-to-date knowledge of business objectives, vision and goals to determine client roadmap alignment with the Smile product roadmap.
• Proactively lead the customer on their buy Journey by understanding and anticipating their needs and pain points and offering impactful, persuasive solutioning.
• Provide scoping and sandbox environment support and substantiate business and technical solutions offered to existing and prospective clients. 
• Identify solutions for existing challenges or obstacles and anticipate potential future challenges. 
• Support the design and migration of data to Smile's platform while being sensitive to the customer's business model and cultural transformation towards a Smile Health Data Fabric.
• Support and contribute to strategic customer proposals by preparing and delivering technical presentations explaining products and services to prospective strategic clients and on-going technical consultation.
• Participate in the development of product demos and POCs to highlight compelling Smile capabilities.
• Collaborate closely with the Sales team to develop and implement effective account management strategies by providing subject matter expertise on a customer's current and prospective technical needs and determine how Smile's solution(s) can meet their business goals and objectives.  
• Act as a technical liaison between customers, service engineering teams, product teams and support to bring the voice of the customer to the Smile products.
• Rapidly develop and maintain a deep knowledge of Smile's products, FHIR, market trends, customer environment and competitive landscape.
• Collaborate cross-functionally to continuously improve product, sales and marketing from a technical perspective.

• 5-10+ years of experience leading business development, technical sales and/or customer consulting as well as contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems. 
• Experience in healthcare, technology or a similar industry, is preferred.
• Professional software development experience is highly preferred. 
• Significant hands-on experience in implementation and customer consulting. 
• Experience building complex technology-based systems that have been successfully delivered to customers at scale.
• Ability to take a project from scoping requirements through the launch of the project.
• Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions.
• Demonstrate ability to present and influence all levels of an organization up to and including C-level/Executive level. 
• Previous experience leading and/or senior-level contributions to strategic RFP response development. 
• Knowledge of professional software development practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Experience providing support to new hires and colleagues to improve their skills and help elevate the effectiveness of the overall team and company.
• Knowledge of at least one major CSP and deployment patterns including CI/CD, container, orchestration, IaaS scripting and architecting.
• Knowledge and/ or experience in modern programming tools and development patterns such as microservices architecture, scalable enterprise, etc. Experience with health technologies (i.e. HL7 FHIR), preferred but not required.

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.  We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.