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Solution Architect, Managed Services
2 hours ago
Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story
Solutions Architect – Managed Network Services
Advanced Services Team (AST) | Rogers Communications
Job Summary
The Solutions Architect – Managed Network Services is a senior individual contributor responsible for supporting complex presales engagements by designing, positioning, and articulating scalable managed network solutions for mid-market and enterprise customers.
This role partners closely with Sales, Product, and Delivery teams to translate customer business requirements into technically sound, commercially viable managed network architectures. The Solutions Architect operates with a high degree of autonomy, applies advanced technical expertise, and contributes to the evolution of Rogers' Managed Network Services portfolio.
Key Responsibilities
Presales & Customer Engagement
- Act as the technical presales subject matter expert for Managed Network Services opportunities
- Lead and support customer discovery sessions to identify business requirements, operational challenges, and technical constraints
- Translate customer needs into scalable managed network solutions aligned with Rogers standards
- Present solutions to both technical and executive stakeholders
- Support proposal development, technical responses, and solution validation activities
Solution Architecture & Design
- Design end-to-end managed network solutions including:
- Managed Network Services
- SD-WAN (Cisco, VeloCloud, Fortinet)
- MPLS and hybrid WAN architectures
- Network Security and SASE
- Fortinet and Cisco Meraki platforms
- Balance standard service offerings with enterprise customization requirements
- Produce solution diagrams, technical documentation, and architectural summaries
- Provide input into solution costing, scope definition, and delivery considerations
Sales & Cross-Functional Collaboration
- Partner with Sales to support value-based selling and technical positioning
- Assist with competitive analysis and technical objection handling
- Collaborate with Product Management on service definition and evolution
- Engage Delivery teams to ensure presales designs are feasible and supportable
- Contribute technical input into roadmap discussions and service enhancements
Operational Excellence
- Ensure accurate and complete handoff of presales documentation to Delivery teams
- Maintain current knowledge of Rogers managed services portfolio and capabilities
- Operate effectively in environments with evolving requirements and priorities
- Apply judgment and problem-solving skills to complex, non-standard scenarios
Required Qualifications
- 5+ years of experience in a Solutions Architect, Presales Engineer, or similar role
- Strong experience designing and positioning Managed Network Services
- Hands-on experience with:
- SD-WAN technologies (Cisco, VeloCloud, Fortinet)
- MPLS and hybrid WAN environments
- Fortinet security platforms
- Cisco Meraki
- Network security concepts (firewalls, segmentation, SASE)
- Demonstrated ability to translate technical solutions into business outcomes
- Experience supporting enterprise or large mid-market customers
- Strong communication, presentation, and stakeholder engagement skills
- Ability to operate independently and exercise sound professional judgment
Preferred / Nice to Have Qualifications
- Experience responding to RFPs and complex proposal processes
- Experience working in an ISP, telecom, or service provider environment
- Exposure to Microsoft security, XDR, or cloud networking
- Familiarity with third-party circuit providers and multi-cloud connectivity
Role Level & Scope
- Operates with moderate to high autonomy
- Applies deep technical expertise to complex presales scenarios
- Influences outcomes through expertise rather than direct authority
- Impacts deal quality, solution scalability, and customer satisfaction
To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Sales & New Business Development
Requisition ID: 319253
To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Rogers Business
