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Patient Care Assistant

3 weeks ago

Niagara Falls, Ontario, Canada Ontario Health atHome Full time

*CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.
As a
Patient Care Assistant*
, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service. By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,900 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

Projected start date: February 23, 2026 with 6 weeks' mandatory full-time orientation.
French Language Services are required for this position (bilingual proficiency will be confirmed by a French Language Proficiency Assessment).
What will you do?

  • Provide administrative support services to Care Coordinators
  • Process new referrals, and orders for services, supplies and equipment
  • Process and assist in managing confidential patient records
  • Enter, update and maintain a high volume of patient data in the electronic database
  • Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
  • Provide back-up support to other positions, as required

What must you have?

  • A Grade 12 diploma (minimum)
  • 2or more years' related office experience
  • Accurate keyboarding/data-entry skills
  • Proficient with database software, MS Word, Excel, and other applications in a Windows environment
  • Excellent organizational skills and ability to work independently with minimal supervision
  • Advanced multi-tasking skills, with the ability to meet performance and service goals
  • Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
  • Excellent oral and written communication skills, including strong listening skills
  • Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
  • Ability to provide a criminal background check

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?

  • A college diploma in the health or social services field, or business/office administration
  • Familiarity with medical terminology, and office administrative procedures/concepts
  • Knowledge of services provided by Ontario Health atHome
  • Ability to speak French or another second language

Job Details

  • Type: Permanent Full Time
  • Wage: OPSEU - C: $ $31.49 per hour
  • Hours of Work: Monday to Friday 8:30am - 4:30pm

What do we offer?
We Know Wellness Is Supported With Work-life Balance. In An Inclusive Culture Committed To Support Your Passion For Continuous Learning, Growth And Innovation, We Offer

  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world class defined benefit pension plan

*Who are we?
We are
Ontario Health atHome*
, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

*Why join us?*
If you're interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment
Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.