Customer Success Manager

At Poka, we're transforming how frontline teams operate, learn, and solve problems.

Our connected worker platform is purpose-built for manufacturing, empowering frontline workers to share knowledge, collaborate in real-time, and drive continuous improvement. Think of it as the missing digital link, bringing the human interface into the stack of the Smart Factory, generating the right data and insights that drive entirely new scales of process improvements.

We're proud to support global leaders like Nestlé, Bosch, Mars, and Danone in their digital transformation journeys and as part of the IFS family, our reach and impact continue to grow globally.

If you're passionate about manufacturing, digital transformation, and helping teams succeed, this role is your chance to make a tangible impact. You'll work with some of the world's top manufacturers to ensure they achieve measurable value through Poka's platform, driving engagement, adoption, and operational excellence at scale.

• Serve as a trusted advisor to customers, guiding them through the successful implementation, adoption, and expansion of Poka's platform.
• Build and nurture strong relationships with site champions, plant leaders, and key stakeholders across enterprise and mid-market accounts.
• Translate customer challenges into practical, scalable solutions, collaborating closely with Product, Support, and Account Management teams.
• Monitor customer health, proactively identifying risks and opportunities to ensure long-term success.
• Partner with Account Managers to uncover and support growth opportunities.
• Develop deep expertise in Poka's platform and manufacturing best practices to continuously evolve how we deliver value to our customers.

• Bachelor's degree in Engineering or a related field, plus 3+ years of experience in manufacturing operations or continuous improvement.
• Familiarity with Lean, Six Sigma, TPM, and CI methodologies.
• Strong communication and relationship-building skills with both technical and operational stakeholders.
• Proven project coordination and organizational abilities.
• A proactive, curious mindset with a passion for learning new tools and leveraging technology (and yes, an AI enthusiast).
• Excellent written and verbal communication skills in English (French is a plus).
• Willingness to travel up to 15–20% (typically two client visits per quarter).

Join a team that's redefining how manufacturing knowledge is shared and applied. At Poka, you'll collaborate with innovative thinkers, global clients, and industry leaders - all driven by the same goal: empowering frontline workers to thrive in the digital era. You'll find a culture that values curiosity, impact, and continuous learning, where your ideas truly matter.

What we offer:

• Dynamic and collaborative work environment.
• A generous vacation policy starting on your first day.
• Hybrid work policy - Work from the office one day a week if you live within a 40km radius to our Quebec City office or a 15 km radius to our Montreal office.
• 100% remote work if you do not live within the radiuses mentioned above.
• A truly flexible schedule that allows you to adapt your work hours.
• Group insurance from day one (dental, medication, disability, travel, etc.) with employer contributions, including access to telemedicine and an Employee Assistance Program (EAP).
• A retirement savings plan with employer contributions.
• A MacBook Pro and a $500 home office allowance upon hiring.
• Tasty snacks available at all times in our offices (fresh fruits, snacks, pastries, coffee, tea, etc.)
• Generous referral bonus.
• The tools, support, and opportunities you need to keep learning and progressing in your career.

*Certain benefits are exclusively accessible to employees in Canada.

Want to learn more about our culture? Click HERE.