Protection Services Dispatcher

2 days ago

Toronto Ontario MC E Canada Toronto East Health Network Full time $40,000 - $60,000 per year


Overview 

Our diverse staff is our most valued resource. Compassion, Integrity, Courage and Accountability are the values that set Michael Garron Hospital apart.

Education 

- High School Diploma required.

- Community College Law Enforcement and Security Diploma preferred. 

- Current Standard First Aid and CPR certificates must be provided.

- Must have a current Ministry of Community Safety and Correctional Services Security Guard license (Security Guard or Dual type). ***Applications will not be considered without proof of license.

- A dispatch certificate from an accredited post-secondary institute is an asset.

Qualifications

-  Previous dispatch experience in an emergency services setting such as Police, Fire, EMS or an SOC handling the types of calls Centre SOC does is an asset.

-  A fundamental knowledge of state-of-the-art security technology such as alarm and access control systems, CCTV systems, communications technologies, and general MS software programs.

-  Knowledge of enterprise access control systems to include Keyscan Aurora would be an asset.

-  Excellent personal computing skills to include all office related products and familiarity with specialized security applications.

-  Excellent written and oral communication skills.

-  Excellent organizational skills, with an emphasis on multi-tasking and rapidly assessing and shifting priorities.

-  Excellent interpersonal skills and ability to maintain professional demeanor under very stressful situations.

-  Must be self-motivated and consistently show initiative.

-  Answers all incoming security telephone lines including the complex emergency telephone line.

-  Monitoring the complex wide SMS (alarm monitoring, CCTV monitoring, access control).

-  Dispatch security resources and document activity using Dispatch Log.

-  Search person and vehicle information using Perspective to support security personnel, conducting parking enforcement, prohibited activity enforcement or conducting field interviews.

-  Ensuring that security operations occur consistent with policy and procedures. 

-  All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.

-  All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.

-  All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

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