Guest Services Agent

5 days ago

Ottawa, Ontario, Canada Marriott Hotels Resorts Full time
Description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

 

  • Guest Service Agent

    1 week ago

    Ottawa, Ontario, Canada Choo Communities Full time

    At reStays, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking to bring on a Full Time Guest Service Agents to for an upcoming vacant position.Reporting to the Director of Guest Services, the Guest Service...

  • Guest Service Agent

    1 day ago

    Ottawa, Ontario, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantra.We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day.  This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a...

  • Guest Services Agent

    5 days ago

    Ottawa, Ontario, Canada Marriott Full time

    POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....

  • Agent, Visitor Registration Program

    2 weeks ago

    Ottawa, Ontario, Canada House of Commons of Canada Chambre des communes du Canada Full time

    The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual...

  • Agent, Visitor Registration Program

    2 weeks ago

    Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time

    Company DescriptionThe House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential...

  • Agent, Visitor Registration Program

    2 weeks ago

    Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time

    Company Description The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential...

  • Agent, Visitor Registration Program

    1 week ago

    Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time

    Company Description The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential...

  • Night Auditor/Guest Services Supervisor

    1 day ago

    Ottawa, Ontario, Canada Lord Elgin Hotel Full time

    Scope:Under the direction and supervision of the Guest Services Manager/General Manager, key responsibility is for supporting the operation of the Guest Services Department. The Night Auditor/Guest Services Supervisor supports the Guest Services Manager & General Manager as well as liaises with other departments in the implementation of the hotel's Guest...

  • Agent, Visitor Registration Program

    1 day ago

    Ottawa, Ontario, Canada House of Commons (Canada) Chambre des communes (Canada) Full time $62,622 - $79,238

    Company Description The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential...

  • Service Agent

    3 days ago

    Ottawa, Ontario, Canada Medical Council of Canada Full time

    Consider an opportunity to join our talented teamThe Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive yearsWant to contribute to the health and wellbeing of Canadians?At the MCC, you'll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in...