Customer Support Specialist

2 weeks ago

Canada Remote Cira Apps Ltd Full time

About CiraSync

CiraSync is a leading SaaS solution that enables organizations to sync Office 365 and Exchange contacts and calendars to smartphones automatically. Our platform helps businesses improve productivity and collaboration by ensuring employees always have up-to-date contact and calendar information on their mobile devices. With CiraSync On-Premise, CiraSync Cloud, and CiraHub, we deliver secure, scalable solutions for enterprises worldwide.

About the Role

We are looking for a Customer Support Specialist with strong technical expertise to support CiraSync On-Premise, CiraSync Cloud, and CiraHub solutions. This role requires advanced knowledge of Microsoft Exchange and on-premises environments, combined with excellent customer service skills.

Key Responsibilities

  • Provide Tier 1/Tier 2 support for CiraSync On-Premise, CiraSync Cloud, and CiraHub.
  • Troubleshoot and resolve issues related to Microsoft Exchange and Active Directory.
  • Assist customers with configuration, deployment, and integration of CiraSync On-Premise, CiraSync Cloud, and CiraHub.
  • Document solutions and contribute to the internal knowledge base.
  • Collaborate with product teams and engineering to escalate and resolve complex issues.

Required Qualifications

  • Senior Exchange Administrator experience (Exchange Server 2016 or later).
  • Strong understanding of Microsoft on-premises technologies (Active Directory, DNS, etc.).
  • Hands-on experience with PowerShell scripting for automation and troubleshooting.
  • Excellent communication and problem-solving skills.

Preferred Skills

  • Familiarity with mobile applications and mobile OS platforms (iOS, Android).
  • Understanding of Google Workspace and cloud environments.
  • Experience with hybrid Exchange/Office 365 setups.
  • Knowledge of security best practices for messaging and synchronization systems.

Soft Skills

  • Strong customer focus – ability to empathize and deliver exceptional service.
  • Clear and professional communication – both written and verbal.
  • Analytical thinking – quickly diagnose issues and propose effective solutions.
  • Adaptability – thrive in a fast-paced, evolving environment.
  • Collaboration – work effectively with cross-functional teams.
  • Time management – prioritize tasks and manage multiple cases efficiently.

Why Join Us

  • Work with innovative synchronization and collaboration solutions.
  • Be part of a dynamic, customer-focused team.
  • Opportunities for professional growth.
  • We are proud to have an NPS score of 65 from our customers and 95 from our employees, reflecting our commitment to excellence and employee satisfaction.

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