Implementation Consultant

2 weeks ago

Toronto, Ontario, Canada MaintainX Full time

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

As the Implementation Consultant – Asset Connect, you will lead successful deployments of MaintainX's new Asset Connect product. Your primary customers will be OEMs, service providers, and their end customers participating in our beta program and future general release. You will guide them through configuration, data migration, and workflow design so they can collaborate across the equipment lifecycle and realize value quickly. If you're entrepreneurial and thrive in a fast-paced, ever-evolving 0→1 environment, you'll feel right at home.

What You'll Do

  • Onboard new OEM and service provider accounts onto Asset Connect, configuring modules to match their workflows.
  • Migrate existing customer data using internal digital tools and ensure clean, accurate setup before go-live.
  • Serve as a trusted advisor on customer use cases, helping them adopt best practices and realize value quickly.
  • Identify workflow, integration, and feature gaps based on customer implementations and share actionable feedback with the product team.
  • Partner with Sales and other GTM teams to develop repeatable processes for this new 0→1 product.
  • Document onboarding steps, implementation playbooks, and internal processes to support future scalability.

About You

  • 2+ years of experience in a similar customer‑facing role within a B2B SaaS company. Experience supporting enterprise accounts with complex implementations and multiple stakeholders.
  • Strong communication and interpersonal skills. You build rapport easily, can lead training sessions for both technical and non‑technical audiences, and are comfortable presenting to executives and frontline teams alike.
  • Analytical mindset. You enjoy digging into data to track adoption, usage patterns and ROI, and you use insights to drive action.
  • Comfortable working in a fast‑paced, dynamic environment and collaborating across multiple teams.

What's In It For You

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrolment program.
  • Take what you need PTO.

  • A Work Culture where:

  • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.

  • We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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