System Engineer

Job Title: Level 2 Managed Systems Engineer

Location: Remote

Job Type: Short Term Contract

THIS POSITION IS NOT OPEN TO AGENCIES.

Opportunity Details

Buchanan Technologies is seeking experienced Level 2 Systems Engineer to assist our business customers with our Managed Service offerings. Your computer networking and telecommunications experience, advanced problem-solving skills, and an ability to build strong customer relationships, will help Buchanan Technologies support our business customers.

This candidate will lead and support the onsite technical delivery for one of our customers located in the Toronto region. This individual will be part of the Managed Services team responsible for both server and end-user customer environments, including Windows operating systems, other applications. You will be responsible for resolving escalated and complex customer cases from Service Desk engineers who have been unable to isolate or fix issues within the Buchanan operational support system. Customer interactions include performing remote system configuration, troubleshooting, as well as connectivity and performance issues. The ideal candidate will have experience in troubleshooting and resolving complex technical solutions.

Responsibilities

• Onsite customer requirement
• Maintain, update, monitor customer systems
• Maintain, update, monitor customer client workstations and application software
• Responsible for the support of established security solutions that include:
• Maintain centralized security management software solution
• Tasks include determine systems and cleanup procedures, review threat alerts, investigate, and support
• Review threat cases and perform required action
• Use company ticketing system to assist the support for customers
• Perform support for backup systems
• Use of the remote monitoring and management (RMM) company tools for numerous tasks including:
• OS and third-party application patching
• Monitor and management of devices
• Reporting
• Install, upgrade, support and troubleshoot Windows 7/10 and any authorized desktop applications
• Perform preventative maintenance tasks on a variety of devices
• Support network devices (switch, router, firewall, wifi controllers, etc…)
• Develop trends by monitoring and analyzing tickets, problems and support requests

Requirements
:

Knowledge and troubleshooting proficiency of:

• Requires ability to travel locally and be onsite, when required.
• Mac OS support
• 4+ years of experience maintaining, operating, and managing IT environment
• Server operating systems and system administration (Windows and Linux)
• Active Directory, DNS, Group Policy, and other Windows based services knowledge
• Cloud computing technologies (O365, Azure)
• General knowledge of network devices such as routers, switches, systems and tools (Cisco, Sophos, Watchguard, Sonicwall)
• Use of MS Office product suite, in particular Excel, Power Point and Word
• Experience in monitoring/management tools such as SCCM, Remedy, Automate, BCM, TrueSight, Entuity, Sophos, McAfee and/or more are preferred
• Prior experience with an ITSM service management ticketing system
• Experience within an asset management system

Ability to work proactively and effectively with customers and deliver high quality support in a timely manner

Strong organizational skills

High degree of professionalism with the ability to provide exceptional customer service to clients

Ability to work well independently and in a team setting

Excellent Customer Service skills. Excellent written and verbal communication skills.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to diversity, equity and inclusion work environment for all. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected statute under Canadian Human Rights Commission. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We comply with all federal and provincial regulations regarding non-discrimination and employment equity in every location where we operate.