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Application Support Specialist

3 weeks ago

Toronto, Ontario, Canada Raise Full time

Position Title: Application Support Analyst -Senior

Contract Duration: 6 months-
potential for extension/conversion

Remote/Hybrid: Tues in office and 2nd Friday of every month

OT:
On Call schedule - once a month for 7 days (afterhours + weekend). Overtime pay will be provided for both after-hours and weekend hours.

Interview: 2 interviews-
1st - with HM via Teams - must be on camera 2nd - in office - Tech lead

Project:
Will be working on multiple projects and operations support for applications

What You'll Be Doing

You will be joining the Application Operations – Remote Banking & Shared Services (AO RBSS) team within Technology Operations. As a Production Application Support Specialist, you will partner with professionals to ensure high-quality systems delivery and stability of RBSS applications, including ECIF (Enterprise Customer Information Facility), Retail Master Portal, Fraud Monitoring- PRM Debit/Proactive Risk Management, EPC- Enterprise Product Catalog, Payment Hub - Retail (Webtango).

How You'll Succeed


• Production Support – Make an impact by ensuring stability of our application and infrastructure technology for our clients. Identify and resolve medium to highly complex production problems for support of applications. Collaboratively work to identify root cause and defining actions to eliminate recurrence. Maintain a strong knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems.


• Technology Focus – Stay abreast of industry trends and play a key role in digital transformation by supporting DevOps and Agile initiatives. Proactively monitor and analyze supported services to identify opportunities for improvement and use automation to streamline execution.


• Manage & Influence – Coordinate and/or execute implementation plans for new medium to complex application and maintenance updates. You'll enable others through regular knowledge sharing and engagement on projects and application support.

Must haves:

2+ Strong knowledge and experience – UNIX/Linux/Solaris

2+ Strong knowledge and experience: JBOSS, WebLogic

3+ Strong knowledge and experience – DevOps Methodology & Tools(Jenkins, Etc)

2+ Strong knowledge and experience - Cloud Technology/Azure Strong

2+ knowledge and experience - Containers: Caas, Openshift

Working Knowledge – Service Now, Incident Management, certificate renewal

Working Knowledge - Autosys/Tidal software scheduling knowledge

Working Knowledge - Feedhub – (Axway) – Managed File Transfer

Programing Skills such as (Java, Python, Shell scripting, Perl)-Not required to write code but needs to understand deployment

Nice to have:

Working Knowledge – Solace & Splunk

Working Knowledge – Layer 7 of Open System Interconnect (OSI)

Working Knowledge - Dynatrace Windows

Soft Skills:


• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.


• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.


• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.


• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

Best candidate:
Service now, Certificate renewal, Autosys, Devops, Feedhub, JBOSS, Programming skills

Education:
Diploma or Degree - Computer Science or related field