Application Support Specialist

3 days ago

Toronto, Ontario, Canada Solactive AG Full time $60,000 - $120,000 per year
Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world's most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Job Overview

Do you like the satisfying feeling of solving a complex problem? Are you looking for the thrill of working under pressure? Do you want to have a concrete positive impact in one of the cutting-edge applications in the modern FinTech sphere? Then this job is made for you

Your Tasks
  • Maintaining our proprietary, high-performance index platform
  • Being the first contact person for our business users in Hong Kong, Frankfurt, and Toronto in questions related to data and data quality, as well as the underlying applications
  • Close cooperation with our clients, business teams and our IT teams
  • Analyzing and solving customers (internal client) problems or proposing solutions to the responsible department
  • Gathering and analyzing data to evaluate business transactions and processes
  • Supporting and conducting tests of platform changes
  • Monitoring of running services and analyzing logs for our different servers
  • Continuously identifying and implementing optimization opportunities within our processes
Your Profile
  • Minimum of 3 years' experience in technical/application support, with a solid understanding of customer service
  • practices and procedures
  • Experience with API requests/responses and relational databases, especially SQL
  • Strong knowledge of Linux
  • Experience with monitoring tools and job scheduling
  • Good understanding of ITIL concepts, including Incident Management, Change Management, and Release Management
  • Ability to provide daily support for the production environment, take ownership of issues, and resolve problems promptly to minimize disruption to clients
  • Interest in financial market data
  • Ability to work independently and remain effective under pressure
  • Highly structured, motivated team player with intercultural competence and excellent communication skills in English (both verbal and written)
  • Ability to fully document solutions and procedures
  • Proactive, adaptable, and self-managing, with a proven ability to lead project initiatives
  • Background in data analysis, DevOps or finance is a plus
  • Existing work visa or permanent residency (PR) required
Our Offer
  • Be part of the Solactive family, a motivated team with an international setting
  • Get to know the dynamics of an established, successful FinTech company and travel to Germany to meet your peers
  • Experience a modern start-up culture with a flat hierarchy
  • Seize the opportunity to build the business and a team as well as develop personally
  • Receive numerous benefits like 20 paid vacation days per year, health and dental plan and pension contribution
Your Application

Interested? Don't miss your chance and directly apply online by clicking the "Apply
now" button on our website and filling in the application form. Please make sure to also
upload your CV, cover letter and relevant references. Your contact person is Timothy
Donovan We are looking forward to hearing from you

For further information, please visit:
To all recruitment agencies: We do not accept unsolicited CVs/Candidate Profiles. Please do not forward any CVs/Candidate Profiles to any Solactive employee in any location. Any requests for cooperation have to be addressed directly to HR. Any costs associated with unsolicited CVs/Candidate Profiles are not being covered by Solactive.

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