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Member Network Coordinator
3 weeks ago
This role requires flexible working hours as volunteer leader meetings are held virtually during evening hours and on weekends. This is a full-time remote role and can be based in Canada or US. As this role may include occasional international travel, a valid passport is required.Job DescriptionKey Responsibilities
- Provide first-line customer service
- Set up meetings on virtual platforms
- Coordinate, attend, and provide staff support on volunteer leader evening meetings
- Prepare communications, meeting materials, minutes and additional resource documents based on provided templates
- Distribute meeting materials and minutes via email and virtual platform
- Serve as a first point of contact for volunteer leaders
- Maintain business professionalism in both oral and written communication
- Work collaboratively with both office based and remote colleagues along with external contacts regarding team accountabilities
- Maintain open communication with and support Governance Team in delivering governance programs
- Support succession planning and sustainability of the member governance system by sharing feedback and observations of volunteer leaders with Governance Specialists
- Observe and provide ongoing feedback on overall team operations for enhanced productivity and efficiencies
- Perform other duties and administrative tasks as assigned
Post-secondary education is an asset
3-5 years of experience in administration support
Highly organized and detail-oriented
Proficient computer skills including MS Office (Word, Excel, and Outlook), internet, email and basic database knowledge
Experience with Microsoft Dynamics or similar Customer Relationship Management (CRM) systems is desirable
Experience with virtual meeting etiquette with a strong focus on active listening
Ability to generate trust and confidence with both team members and volunteer leaders
Strong communication skills, both written and oral
Self-motivated, ability to set timelines to meet deadlines
Ability to manage multiple projects concurrently; with the flexibility to adapt to changing priorities
Ability to work well primarily on their own but also in a team environment with other staff on assigned roles and projects
Decisive with good judgment and decision-making skills to act effectively in resolving issues which arise
Experience working with volunteers in a leadership capacity is preferred
Professional and self-confident
Knowledge of fraternal benefit societies is an asset
Willingness and ability to work out of regular office hours including both evenings and weekends as required
Flexible working arrangements; ability to work evenings and weekends as required.
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Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
